News

DP Medical continues growth in Ireland


Leading medical supplies company, DP Medical, has made a move into Ireland with a key appointment.   Thomas Cryan (31), from Dublin, is the Surrey-based firm’s new sales and service manager covering both the North and Republic of Ireland. His Read more

Dentistry Show goes Global!


The British Dental Conference and Dentistry Show is being held on the 17th and 18th of May at the NEC in Birmingham, and is always one of the highlights of our events calendar. And this year is certainly no Read more

Mary is our FitBit prize winner!


We’re really pleased to announce the winner of our latest customer satisfaction survey competition.   Mary Lee, Consultant Clinical Lead, SLT Head & Neck Cancer at University College London Hospitals, sent us some feedback via our customer survey after placing an Read more

Nasendoscopy Training Course Success


In our latest guest blog, Suzanne Slade and Fiona Robinson; Speech and Language Therapists and Voice/Swallow Specialists, speak to us about the new flexible endoscopic evaluation of swallowing (FEES) training course and how DP Medical equipment supports the delivery Read more

DP Medical continues growth in Ireland

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Leading medical supplies company, DP Medical, has made a move into Ireland with a key appointment.

 

Thomas Cryan (31), from Dublin, is the Surrey-based firm’s new sales and service manager covering both the North and Republic of Ireland. His previous role was a sales position in the medical industry. Prior to this he also worked as a service engineer.

 

Reflecting the increasing amount of work being undertaken in the Irish market, this is the first time DP Medical has had a dedicated member of staff overseeing operations in Ireland but it is hoped the new role will enhance both the service offered to Irish customers and also develop further new business opportunities.

Thomas Cryan said: “I am really pleased to be joining the DP Medical team which I can already see is a very well organised and professional organisation. The company provides top quality medical equipment and has a real enthusiasm for providing the highest levels of customer care.

 

“I am looking forward to improving the customer experience within Ireland and offering greater levels of support to them as well as establishing valued relationships with our clients, both old and new. “

 

Rob Atkinson, managing director of DP Medical, said: “We have been working with a number of organisations in Ireland for many years now and we really felt it was a market that could grow further for us.

 

“The appointment of Thomas allows us to have a dedicated member of our team covering both Northern Ireland and the Republic of Ireland to help ensure we are providing the best possible service to our Irish customers base but also to seek out further opportunities so we can continue to grow and develop as a business.

 

“We are delighted to welcome Thomas to the team at what is a really exciting time for us as we look to firmly establish ourselves as a leading healthcare supplies company in the UK, Ireland and beyond.”

 

For further information please email sales@dpmedicalsys.com or visit www.dpmedicalsys.com.

 

 


Dentistry Show goes Global!

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The British Dental Conference and Dentistry Show is being held on the 17th and 18th of May at the NEC in Birmingham, and is always one of the highlights of our events calendar. And this year is certainly no different! However, the 2019 show will be extra special for us, as joining us to exhibit will be Jeff Metcalf, International Sales Manager for our dental partner Global Surgical Corporation. Here, in our latest guest blog, Jeff gives us an insight into his role with American-based Global Surgical, how the company works with DP Medical here in the UK, and why he is looking forward to attending the Dentistry Show so much.

 

I have been with Global Surgical Corporation (Global) for 16 years.  As International Sales Manager, I am responsible for all sales outside of the United States. I manage a large worldwide network of distributors, independent manufacturer representatives, and Regional Sales Managers.  I really love my job, because I get to meet many people from diverse cultures and backgrounds. Global makes fantastic products that I truly believe in.  We also have exceptional customer service, which is emphasised throughout the whole organisation from the top down.

 

Design for dentists

 

Global microscopes are specifically designed for dentists. We have the widest field of view on the market, bar none. This allows dentists to see a full-mouth view, which is very helpful in many aspects of dentistry. All of our microscopes are modular in design, so you can start with a basic microscope and add components at any time in the future. The accessories we make today work on the microscopes we manufactured 25 years ago.  Our microscopes are equipped with a 100,000 Lux LED lightsource, which comes with an unheard-of three-year warranty.  All of our cameras are externally mounted so you can always change to the latest technology without having to go through extensive costs to replace internal cameras. This is truly a lifetime product, compared to products that you have to replace to upgrade to the latest technology available. In addition to the great features of the microscope, we only partner with distributors who offer great customer service, as so many companies disappear after the initial sale. Owning a Global product means support is just a phone call away.  It doesn’t matter how old your microscope is, we will support you like it was bought yesterday.

 

Successful partnerships

 

DP Medical Systems (DP) is one of our oldest partners. They have been extremely successful, because they have the same philosophy as Global. Customer service is their priority and they sell quality products at fair prices. Their service department has been factory-trained and they do everything including installations, maintenance, and service.  DP representatives can solve any concern that the customer might have. I wish all my partners were like DP, who consistently rank in the top tier of performance for Global’s worldwide distributors.

 

Customer feedback

 

I am looking forward to attending the British Dental Conference and Dentistry Show because it gives me the opportunity to meet with current and future customers.  Listening and responding to customer feedback and requests fuelled Global’s success. It also gives me the opportunity to work closely with our partners at DP, and observe the obstacles and opportunities they face.   It also allows me to share trends that I see outside of the UK. If you’re attending the event, please come and see us at stand J94.

 

For further information about Global, please visit: www.globalsurgical.com


Mary is our FitBit prize winner!

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We’re really pleased to announce the winner of our latest customer satisfaction survey competition.

 

Mary Lee, Consultant Clinical Lead, SLT Head & Neck Cancer at University College London Hospitals, sent us some feedback via our customer survey after placing an order and was picked at random to win a FitBit Charge 2.

 

And our very own Owen Pemberton, commercial director at DP Medical Systems, was able to hand over the prize in person to Mary.

 

Mary said: “I was very pleased to have won something that I can put to good use immediately. I’m really looking forward to using my new FitBit which will help me keep track of my daily exercise and maintain consistency of physical activity.

 

“Working with DP Medical has been a very positive experience.  I find them to be responsive, well informed, and very flexible in their support of the equipment we purchased from them. I’d like to thank them for this prize!”

 

Picture caption: Owen Pemberton from DP Medical presents Mary Lee with her FitBit.

 

 


Nasendoscopy Training Course Success

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In our latest guest blog, Suzanne Slade and Fiona Robinson; Speech and Language Therapists and Voice/Swallow Specialists, speak to us about the new flexible endoscopic evaluation of swallowing (FEES) training course and how DP Medical equipment supports the delivery of this important work. 

 

We set up Speech, Voice and Swallow Associates Training in 2017. Having worked as speech and language therapists in a busy ENT/Head and Neck department for many years, we wanted to share our specialist knowledge and provide clinical skills training to other therapists.

We have valuable links collaborations with medical imaging companies. DP Medical have offered us first-rate technical and professional support throughout this time, which has enabled us to deliver excellent endoscopy skills training to people in the profession.

 

Back in the early 2000s, we developed our own nasendoscopy skills. Since that time, the use of nasendoscopy by speech and language therapists has become well recognised as an invaluable tool in the assessment of voice and swallow function.

 

Our nasendoscopy skills training is offered in various settings. It can be tailored to meet the requirements of a team and delivered within their department, or therapists can come along to Nottingham for our FEES training programme, which takes place over an intensive five-day period. Either way, therapists enrolled on the course need to be enabled to progress their nasendoscopy capabilities using high quality imaging systems.

 

Our aim is to provide exceptional training in which therapists feel fully supported in building their confidence and skill in nasendoscopy. DP Medical has supplied equipment to aid the learning process, which involves small group work, simulations with a head mannequin and manipulating a nasendoscope with confidence. Being able to record examinations, store and retrieve data easily are all requirements which DP have supported us with, and it’s been brilliant to establish a collaboration with them.

 

For more information about the next courses running in Cardiff, London and Birmingham in June, please email: sales@dpmedicalsys.com

 

 

 

 

 

 

 


Ear Care & Microsuction Course

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DP Medical supplies specialist technology in Scotland

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Leading medical equipment suppliers, DP Medical has won a contract with the Scottish Government to provide specialist forensic imaging systems to Sexual Assault Referral Centres across the country.

 

The firm’s flagship Mediscan HD image capture system and HD video colposcopes have been installed in 16 centres in Scotland providing clinicians with state-of-the-art equipment allowing them to record, store and encrypt forensic medical examinations for analysis, archiving and legal purposes.

 

This has included at the recently opened Forth Valley facility, which is set become a blueprint for Health Boards across Scotland. Run by NHS Forth Valley in partnership with Police Scotland and the voluntary sector, the centre provides a comprehensive range of services and support for adults and children who have experienced rape, sexual assault or gender-based violence, including victims of historic sexual abuse.

 

Rob Atkinson, managing director of DP Medical, said: “We were really proud to work with the Scottish Government to supply our MediScan software and HD Video Colposcope to these vitally important centres across Scotland. This is the culmination of many months of work so it is fantastic for everyone involved for the equipment to be up and running as it means this innovative technology can now be used to help those that need it.

 

“It’s such an important area of work and we know that our cutting edge technology can make a difference so we’re pleased to have been involved.”


Experts gather in Ireland for FEES masterclass

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DP Medical has supported an innovative masterclass that saw Speech and Language Therapists (SLT) from across Ireland gather to learn more about the Fibreoptic Endoscopic of Evaluation of Swallowing (FEES).

 

The training event, organised by the adult SLT department at Mater Misericordiae University Hospital in Dublin, focused on excellence in practice and include the anatomy and physiology viewed on flexible nasendoscopy, indication/contraindication and safety, how to do the FEES examination well, and practical scoring and interpretation practice.

 

Owen Pemberton, commercial director, at DP Medical, said: “We were really pleased to be involved in this important masterclass which helped SLT professionals really understand the theory and practicalities of conducting a complex assessment such as FEES, as having the right background knowledge is vital.

 

“We had a great mix of clinicians on the course and we’re looking forward to developing our relationships with those teams in Ireland in this specialist area.”


Another happy customer!

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Here at DP Medical we’re always really pleased to receive positive feedback from our customers. Jo Sunner, from the Pulse practice in Lincolnshire and Avicenna Clinic in Cambridgeshire, recently bought his very own Somron microscope from us. Jo tells us more about his experience.

 

We’ve found with previous purchases that a seemingly good deal on a piece of equipment is no deal at all if it frequently breaks down or doesn’t serve long term operational needs. While price was important in deciding what to buy, our greater focus remained on quality and value. We have learned through costly experiences!

Prior to buying our Somron microscope from DP Medical, we did look around carefully for suppliers of microscopes. Initially the Internet gave us access to a wide range of specialised equipment companies. We attended a few trade shows where we got some hands-on time with equipment and also contacted industry associations for more information so not to let price alone guide us in our supplier decision. We considered post-sales service, a supplier’s reputation, and the time, money and resources required to train employees on the new equipment. We wanted to avoid the productivity drop that occurs when employees take too much time to adapt to new technology and the processes involved.

 

This purchase was for brand new equipment and it had new features so we had to assume that employees would face a learning curve. DP Medical were very helpful in this regard providing training, as we needed it and it’s been a great success so far.

Our opinion is that we now achieve better results in less time and the feedback has proved that it’s a better experience for our patients.

 

 

 


DP Medical announces record breaking 2018

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DP Medical Systems is celebrating after achieving a record high turnover during 2018.

 

The Surrey-based organisation continued its development recording double digit growth for the third consecutive year. In addition, each division of the company including dental, hospital and services, has grown substantially over the period.

 

Rob Atkinson, managing director of DP Medical, said: “We’re delighted to have achieved such strong figures in 2018 which is testament to the hard work and dedication of our whole team.

 

“The last twelve months has seen some really exciting advancements for us including our second commitment deal with the NHS Supply Chain which allows us to offer our KAPS Microscopes and Colposcopes to all NHS trusts at a discounted rate with immediate delivery. This helps hospitals, not only from a cost perspective, but also in time as they can have the scopes installed immediately, as opposed to an average six-eight week lead time. NHS Supply Chain plays a huge part in the NHS purchasing routes and we are really pleased our partnership with them continues to grow.

 

“In addition, our XION product range continues to grow its market share within the ENT sector which has been a major part of our success over the last year. And our decision in 2017 to remove loupes from our dental range has allowed our sales team to focus on the market leading Global Microscope which has resulted in increased sales across the UK.

 

“We’re really excited to announce that due to these developments we will be expanding our team early this year within our software department, and following increased sales in Ireland, we will also be appointing a service engineer to cover that

area of our market.

 

“2019 is all set to be another good year for us as we look to increase our staff numbers and build on the exceptional service we’re known for.”

 

DP Medical Systems, which employs 23 people, sells ENT, dental, gynaecology and forensic medical equipment to the NHS and private users.


Ear Academy courses get off to flying start!

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Leading medical supplier DP Medical has joined forces with the Ear Academy to deliver some brand new ear care training to audiologists from across the UK.

 

The aural microsuction training course was held at Charing Cross NHS Trust in Greater London, which is associated with the Imperial College.  The two-day course covered an ample amount of theory around aural care as well as practical experience with 102 ears with multiple otological conditions available for the trainees to observe and have hands on involvement with.

 

Dr Mohammed Al-khateeb, consultant audiologist and Ear Care Academy trainer, said: “The courses were an enormous success and we got some great feedback from those who took part particularly around the amount of hands on practice they had on real ears, the theory elements covered, the level of experience the trainers had and the quality of aural care products from DP Medical that were used.

 

“DP Medical added great value to the training course by the level of representation and technical support they had over both  days especially the quality and quantity of microscopes with LCD screens supplied for training and educational purposes. Trainees were really impressed with the SOMRON microscopes especially from those who used other microscope brands in the past. The SOMRON microscopes are cost effective with high quality magnifications, robust handling and manoeuvres and are spot on and fit for purpose if you are planning to set up aural care clinics.”

 

Owen Pemberton, commercial director at DP Medical, said: “We were thrilled to partner with Ear Care Academy for their first event.  We found the content and level of interaction with the delegates first class – we are very much looking forward to March’s event.”

 

The next aural microsuction training course is on the 2nd and 3rd of March 2019. Spaces are limited so to book your place please visit www.earcareacademy.co.uk. If you are a cooperate and would like a bespoke arrangement for your staff, please email info@earcareacademy.co.uk and a course organiser will be in touch to discuss.


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    DP Medical Systems Limited
    • 15a Oakcroft Road,
      Chessington,
      Surrey,
      KT9 1RH
    • 0208 391 4455