News

Getting ready for BDIA Dental Showcase


In our latest Q&A, DP Medical’s UK dental business manager, Darren Young gives us the lowdown on the upcoming BDIA Dental Showcase – a major event in the dental events calendar which is taking place this week.   Tell us more Read more

DP Medical expands in the UK


Leading healthcare supplies company, DP Medical Systems, has announced its expansion with the opening of a second UK office.   The firm, which has its head office in Chessington, Surrey, has now established a base in Stockport, Greater Manchester.   The new office Read more

DP Medical at the cutting edge!


We spend a lot of our time on the road attending important industry events and meeting customers old and new to showcase the very best of what DP Medical has to offer. And this month has been no exception! Read more

DP Medical grows servicing team


DP Medical is growing the servicing side of its business with a key appointment to its team.   The leading medical supplies company has announced Jacqui McKenzie as its new service and tenders contracts manager.   Jacqui has a wealth of administration experience Read more

DP Medical welcomes new addition to expanding team


DP Medical has made an important appointment to oversee company sales in south Wales and southwest England.   Jonathan Peters, who has a background in the health sector, will join the leading medical supplies firm as an area manager. Previously he Read more

Getting ready for BDIA Dental Showcase

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In our latest Q&A, DP Medical’s UK dental business manager, Darren Young gives us the lowdown on the upcoming BDIA Dental Showcase – a major event in the dental events calendar which is taking place this week.

 

Tell us more about the BDIA Dental Showcase?

The BDIA Dental Showcase is one of the main industry events for the dental profession – and one of the largest. It’s held every year and is a chance for the many suppliers, manufacturers, service providers and associations across dentistry to get together under one roof.

 

Whether you’re looking for a new suite of dental chairs or a full practice refit, a new set of handpieces or to stock up on consumables, marketing advice or to learn how to buy your next practice, the BDIA Dental Showcase has it all!

 

It’s one of the highlights of our events calendar and all takes place from 17-19 October 2019 at the NEC in Birmingham.

 

In terms of these kind of industry events, what makes BDIA stand out?

It’s a fantastic, innovative event to be part of and we’re really looking forward to showcasing our full range of Global A series microscopes. It also tends to be recognised as the trade show where people come with the intention of making a purchase which is great for us!

 

Who do you hope to see there?

We hope to meet with key opinion leaders, practice owners, specialists, decision makers and influencers within the world of dentistry. We love to get out and about meeting customers, old and new so it’s the perfect fit for us.

 

What do you enjoy most about attending BDIA?

I enjoy touching base with customers who have previously purchased from us and, of course, make new sales wherever we can. It’s good to be able to showcase what we do as we know we deliver on our promises and are really proud of our customer service.

 

What products will you have on show this year?

We will be displaying our Global A series Microscopes which are widely considered to be the leading microscope on the market. With improved diagnosis, treatment and predictability, they offer far superior magnification and significantly enhance operator posture.

In addition, we’ll have our camera systems and microsurgeons chair for delegates to see.

 

What makes DP Medical stand out from the crowd?

I’ve already mentioned our outstanding customer service and commitment to our clients which is second to none. But we are also experts in the dental field. We’ve recently been involved in a really exciting project installing dental microscopes for a brand-new cutting-edge dental hospital in London, as well as an accompanying training facility. We know how important it is that we provide the best possible equipment and service to dental professionals so in turn they can deliver the best possible treatment and care to their patients. Earlier this year we won ‘Distributor of the Year’ from our partner Global Surgical, so we know we are good at what we do!

 

Where can we find DP Medical at BDIA?

You can find us on stand H42 so make sure you come and say hello!

 

To find out more about the DP Medical Systems dentistry range, please visit: www.dpmedicalsys.com/dental/

 


DP Medical expands in the UK

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Leading healthcare supplies company, DP Medical Systems, has announced its expansion with the opening of a second UK office.

 

The firm, which has its head office in Chessington, Surrey, has now established a base in Stockport, Greater Manchester.

 

The new office will be home to at least four permanent members of staff and a dedicated workshop so any repairs can be conducted on site removing the need for them to always be sent to the Surrey base.

 

The news comes off the back of recent additions to the DP Medical team including to the software department, sales team, a sales and service rep in Ireland and a new service and contracts manager.

 

Rob Atkinson, managing director of DP Medical Systems, said: “In 2018 we enjoyed a record high turnover as well as recording double digit growth for the third consecutive year. Each division of the coRob Atkinson - DP Medicalmpany, dental, hospital and services, has also grown substantially and we don’t plan on stopping there so creating another hub in the UK is an essential part of our growth forecasts.

 

“We are really pleased to be opening our new office in Stockport which will give us another option when it comes to where staff can be based from and improve the customer experience for those based away from the south of England. This decision really reflects the growth and development we have experienced across the UK, as well as in Ireland, recently.”

 

“We’ve also welcomed a number of new people to our team recently and are particularly excited about expanding the service side of business with the appointment of Jacqui McKenzie as our new service and contracts manager. She will be working to develop our service division which is a key focus for our business in 2020 as we look to offer more extensive packages to the healthcare sector with regard to the servicing and maintenance of vital hospital equipment.

 

“DP Medical Systems sells ENT, dental, gynaecology and forensic medical equipment to the NHS and private users.

 


DP Medical at the cutting edge!

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We spend a lot of our time on the road attending important industry events and meeting customers old and new to showcase the very best of what DP Medical has to offer. And this month has been no exception! Here, in our latest blog, Rob Hampson, our medical division’s Northern England & Scotland Area Manager, gives us an insight into his recent visit to the British Laryngological Association’s (BLA) Cutting Edge Conference 2019 in Edinburgh.

 

The BLA Cutting Edge Conference is always one of the highlights of our events calendar and it was fantastic that this year it was taking place at the Royal College of Surgeons of Edinburgh which is such a historic and iconic venue.

 

We attend every year as it’s always a very successful meeting and gives us a great opportunity to meet new and current customers. It’s one of the only events where you can find Speech & Language Therapists and ENT Consultants all in one place!

 

Talking Laryngology

 

But why is Laryngology so important? The specialism continues to grow as the most exciting branch of Otorhinolaryngology-Head and Neck surgery. Best possible speaking, eating and breathing are so fundamental to the aspirations of people everywhere, that there has never been a greater demand for laryngologists.

 

The Cutting Edge Conference provides a forum for the international laryngology community to come together and discuss all the latest innovations and developments.

 

To advance the cause of those with breathing problems, the conference presented the finest breakthrough science, techniques and stunning new paradigms in airway stenosis. For those with speech problems, in-office pathways to rapidly return people to the lives they wish to lead were offered, as well as an in-depth look at the latest developments in spasmodic dysphonia care. For those with swallowing problems, the conference offered technology and working practices that can restore them to society.

 

Product showcase

 

It was amazing to be part of a really well set event and we had various XION systems on show to demonstrate how our products can help clinicians and patients alike. This included our Endostrob EL system which can be used for Video Endoscopies and also Stroboscopy examination, along with our Endostrob PL system which comes complete with XION’s HD video scope. Both provide exceptional image quality and the feedback so far has been excellent.

 

We always enjoy the chance to get out and meet professionals in the medical industry and to demonstrate our world-class products and the BLA Cutting Edge Conference was no different. Thanks BLA, see you next year!

 

 

 


DP Medical grows servicing team

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DP Medical is growing the servicing side of its business with a key appointment to its team.

 

The leading medical supplies company has announced Jacqui McKenzie as its new service and tenders contracts manager.

 

Jacqui has a wealth of administration experience having worked in the NHS for nearly 10 years. Previously she was a PA to the deputy chief pharmacist of Manchester University NHS Foundation Trust and office manager to the medicine’s management department. Before that she worked at Stockport NHS Foundation Trust and Tameside NHS Foundation Trust.

In her new role at DP Medical, Jacqui will provide service contracts to customers, monitor and seek out tender opportunities for the company and maintain the company’s ISO accreditation certification.

 

Jacqui said: “I am really enjoying my new position with DP Medical which is a new challenge for me after being in the NHS for the last few years.

“I’ve been busy undertaking a wide variety of training so I understand the different products we sell inside and out as well as getting to know our loyal customer base who I hope to continue delivering a great service to. The team have been incredibly welcoming to me so I’m really excited about my future with DP Medical.”

 

Rob Atkinson, managing director of DP Medical, said: “The servicing side of our business is really important to us and one we are looking to expand in the future so the appointment of Jacqui to help with this is vital to our wider plans.

 

“We are delighted to welcome her to the team!”


DP Medical welcomes new addition to expanding team

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DP Medical has made an important appointment to oversee company sales in south Wales and southwest England.

 

Jonathan Peters, who has a background in the health sector, will join the leading medical supplies firm as an area manager. Previously he had a managerial role at Nestle Health Science specialising in a product to help patients with dysphagia and before that worked for Synexus Clinical Research in Cardiff.

 

Said Jonathan: “I am really pleased to have joined the DP Medical team. I’m already enjoying the variety of the role and how passionate and proactive the team are as well as how fast paced the work environment is which is both challenging and rewarding at the same time.

 

“It’s also great to work with so many innovative products and have the opportunity to demonstrate them to medical professionals up and down the country. I’ve been demonstrating the Endoflex system to ENT consultants and getting feedback on how it helps them carry out assessments with patients. I’ve enjoyed going into the hospitals and having interesting discussions with lots of different clinical experts.

 

“I’ll soon be heading to Germany for product training which I’m looking forward to. I’m grateful for the opportunity I’ve been given with DP Medical and how supportive everyone has been so far.”

Rob Atkinson, managing director or DP Medical, said: “Jonathan is proving to be an excellent addition to our team. His appointment comes at a really exciting time for DP Medical as we look to open another office in the north of England, expand in Ireland and grow our team further.

 

“Jonathan will be playing an important part in our future development plans and it is great to have him on board.”


DP Medical continues growth in Ireland

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Leading medical supplies company, DP Medical, has made a move into Ireland with a key appointment.

 

Thomas Cryan (31), from Dublin, is the Surrey-based firm’s new sales and service manager covering both the North and Republic of Ireland. His previous role was a sales position in the medical industry. Prior to this he also worked as a service engineer.

 

Reflecting the increasing amount of work being undertaken in the Irish market, this is the first time DP Medical has had a dedicated member of staff overseeing operations in Ireland but it is hoped the new role will enhance both the service offered to Irish customers and also develop further new business opportunities.

Thomas Cryan said: “I am really pleased to be joining the DP Medical team which I can already see is a very well organised and professional organisation. The company provides top quality medical equipment and has a real enthusiasm for providing the highest levels of customer care.

 

“I am looking forward to improving the customer experience within Ireland and offering greater levels of support to them as well as establishing valued relationships with our clients, both old and new. “

 

Rob Atkinson, managing director of DP Medical, said: “We have been working with a number of organisations in Ireland for many years now and we really felt it was a market that could grow further for us.

 

“The appointment of Thomas allows us to have a dedicated member of our team covering both Northern Ireland and the Republic of Ireland to help ensure we are providing the best possible service to our Irish customers base but also to seek out further opportunities so we can continue to grow and develop as a business.

 

“We are delighted to welcome Thomas to the team at what is a really exciting time for us as we look to firmly establish ourselves as a leading healthcare supplies company in the UK, Ireland and beyond.”

 

For further information please email sales@dpmedicalsys.com or visit www.dpmedicalsys.com.

 

 


Dentistry Show goes Global!

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The British Dental Conference and Dentistry Show is being held on the 17th and 18th of May at the NEC in Birmingham, and is always one of the highlights of our events calendar. And this year is certainly no different! However, the 2019 show will be extra special for us, as joining us to exhibit will be Jeff Metcalf, International Sales Manager for our dental partner Global Surgical Corporation. Here, in our latest guest blog, Jeff gives us an insight into his role with American-based Global Surgical, how the company works with DP Medical here in the UK, and why he is looking forward to attending the Dentistry Show so much.

 

I have been with Global Surgical Corporation (Global) for 16 years.  As International Sales Manager, I am responsible for all sales outside of the United States. I manage a large worldwide network of distributors, independent manufacturer representatives, and Regional Sales Managers.  I really love my job, because I get to meet many people from diverse cultures and backgrounds. Global makes fantastic products that I truly believe in.  We also have exceptional customer service, which is emphasised throughout the whole organisation from the top down.

 

Design for dentists

 

Global microscopes are specifically designed for dentists. We have the widest field of view on the market, bar none. This allows dentists to see a full-mouth view, which is very helpful in many aspects of dentistry. All of our microscopes are modular in design, so you can start with a basic microscope and add components at any time in the future. The accessories we make today work on the microscopes we manufactured 25 years ago.  Our microscopes are equipped with a 100,000 Lux LED lightsource, which comes with an unheard-of three-year warranty.  All of our cameras are externally mounted so you can always change to the latest technology without having to go through extensive costs to replace internal cameras. This is truly a lifetime product, compared to products that you have to replace to upgrade to the latest technology available. In addition to the great features of the microscope, we only partner with distributors who offer great customer service, as so many companies disappear after the initial sale. Owning a Global product means support is just a phone call away.  It doesn’t matter how old your microscope is, we will support you like it was bought yesterday.

 

Successful partnerships

 

DP Medical Systems (DP) is one of our oldest partners. They have been extremely successful, because they have the same philosophy as Global. Customer service is their priority and they sell quality products at fair prices. Their service department has been factory-trained and they do everything including installations, maintenance, and service.  DP representatives can solve any concern that the customer might have. I wish all my partners were like DP, who consistently rank in the top tier of performance for Global’s worldwide distributors.

 

Customer feedback

 

I am looking forward to attending the British Dental Conference and Dentistry Show because it gives me the opportunity to meet with current and future customers.  Listening and responding to customer feedback and requests fuelled Global’s success. It also gives me the opportunity to work closely with our partners at DP, and observe the obstacles and opportunities they face.   It also allows me to share trends that I see outside of the UK. If you’re attending the event, please come and see us at stand J94.

 

For further information about Global, please visit: www.globalsurgical.com


Mary is our FitBit prize winner!

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We’re really pleased to announce the winner of our latest customer satisfaction survey competition.

 

Mary Lee, Consultant Clinical Lead, SLT Head & Neck Cancer at University College London Hospitals, sent us some feedback via our customer survey after placing an order and was picked at random to win a FitBit Charge 2.

 

And our very own Owen Pemberton, commercial director at DP Medical Systems, was able to hand over the prize in person to Mary.

 

Mary said: “I was very pleased to have won something that I can put to good use immediately. I’m really looking forward to using my new FitBit which will help me keep track of my daily exercise and maintain consistency of physical activity.

 

“Working with DP Medical has been a very positive experience.  I find them to be responsive, well informed, and very flexible in their support of the equipment we purchased from them. I’d like to thank them for this prize!”

 

Picture caption: Owen Pemberton from DP Medical presents Mary Lee with her FitBit.

 

 


Nasendoscopy Training Course Success

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In our latest guest blog, Suzanne Slade and Fiona Robinson; Speech and Language Therapists and Voice/Swallow Specialists, speak to us about the new flexible endoscopic evaluation of swallowing (FEES) training course and how DP Medical equipment supports the delivery of this important work. 

 

We set up Speech, Voice and Swallow Associates Training in 2017. Having worked as speech and language therapists in a busy ENT/Head and Neck department for many years, we wanted to share our specialist knowledge and provide clinical skills training to other therapists.

We have valuable links collaborations with medical imaging companies. DP Medical have offered us first-rate technical and professional support throughout this time, which has enabled us to deliver excellent endoscopy skills training to people in the profession.

 

Back in the early 2000s, we developed our own nasendoscopy skills. Since that time, the use of nasendoscopy by speech and language therapists has become well recognised as an invaluable tool in the assessment of voice and swallow function.

 

Our nasendoscopy skills training is offered in various settings. It can be tailored to meet the requirements of a team and delivered within their department, or therapists can come along to Nottingham for our FEES training programme, which takes place over an intensive five-day period. Either way, therapists enrolled on the course need to be enabled to progress their nasendoscopy capabilities using high quality imaging systems.

 

Our aim is to provide exceptional training in which therapists feel fully supported in building their confidence and skill in nasendoscopy. DP Medical has supplied equipment to aid the learning process, which involves small group work, simulations with a head mannequin and manipulating a nasendoscope with confidence. Being able to record examinations, store and retrieve data easily are all requirements which DP have supported us with, and it’s been brilliant to establish a collaboration with them.

 

For more information about the next courses running in Cardiff, London and Birmingham in June, please email: sales@dpmedicalsys.com

 

 

 

 

 

 

 


Ear Care & Microsuction Course

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    DP Medical Systems Limited
    • 15a Oakcroft Road,
      Chessington,
      Surrey,
      KT9 1RH
    • 0208 391 4455