Blog

Experts gather for FEES masterclass


DP Medical is supporting an innovative masterclass that will see Speech and Language Therapists (SLT) gather together to learn more about the Fibreoptic Endoscopic of Evaluation of Swallowing (FEES).   The training event, being organised by the adult SLT department at Read more

DP Medical attend important event


In our latest blog, commercial director, Owen Pemberton, explains how DP Medical has been involved in a pioneering training day for NHS staff.   We were honoured to be invited to an important training day for experts who work in the Read more

Showcase success for DP Medical


In our latest blog, DP Medical’s commercial director Owen Pemberton, looks back at a successful BDIA Dental Showcase.   “The BDIA Dental Showcase, this year held at the NEC in Birmingham, is one of the highlights of our events calendar and Read more

Paula takes the prize with our customer survey


The latest winner of our customer survey prize draw has taken home a brand new Kindle Fire HD.   Paula Morrice, ENT specialist nurse at Frimley Park Hospital in Surrey, was picked at random after submitting feedback via our monthly customer Read more

Further growth for DP Medical


Here at DP Medical we are extremely proud of our world-leading technology. But to make sure we maintain our high standards, we need to provide the best technical support to go with it. It's for that reason that we're Read more

Showcase success for DP Medical

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In our latest blog, DP Medical’s commercial director Owen Pemberton, looks back at a successful BDIA Dental Showcase.

 

“The BDIA Dental Showcase, this year held at the NEC in Birmingham, is one of the highlights of our events calendar and this year proved to be no different. In fact, we are delighted to report that it was our best ever as we made a record number of sales.

 

“As the largest dental show in the UK, thousands of delegates attend to discover the very latest dental innovations across an unrivalled selection of exhibitor stands. Attracting more than 12,000 members of the dental profession and industry each year, BDIA Dental Showcase is where manufacturers, suppliers and distributors choose to unveil the very latest developments in their field – all under one roof. Visitors are able to enjoy personalised product demonstrations, snap up unbeatable showcase deals, watch highly eng

Owen Pemberton - DP Medical

aging lecture sessions and top up their CPD in the process.

 

“It’s a fantastic event to be part of and one that we entered into this time with a shift in focus as we recently made the decision to no longer provide loupes as part of our product range. Instead we are concentrating on the very latest in dental microscope technology.

 

“As our founder, Doug Pitman, highlighted earlier this year it had become increasingly clear that the need for advanced systems such as Global microscopes is now superseding the more basic forms of magnification. The advancement of microscopes with their enhanced design, affordability, first class quality and the service and support available, has been widely accepted by dental leaders both here in the UK and internationally.

“The BDIA Showcase was the first real test of this change in direction for us as we went purely to demonstrate our A-series Global microscope range and it was very pleasing to get some really positive feedback combined with strong sales. It was incredibly reassuring for us to do so well as it reaffirmed our decision to provide our customers with microscopes which is where we believe the future of advanced dentistry magnification now lies. And the demand for the products is obviously there.

 

“Darren Young, our UK dental business manager, and his team are spearheading our activity in this area so watch this space as we continue to develop our presence in the dental market.”

 

For further information about DP Medical or the A-series Global microscope range please email sales@dpmedicalsys.com or click here.


DP Medical welcomes Mark to the team

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The cutting edge technology we supply means we need the best technical support to go along with it. That is why we are delighted to announce the appointment of Mark Grant as our new southern service engineer. In our latest blog, Mark tells us about his life-long interest in technology and how happy he is to be putting this to good use in the DP Medical family.

 

“My previous role was with NCR Ltd where I worked as an electro mechanical technician for 17 years.  My job involved fixing ATM machines, EPOS systems and self scanning devices such as the self-service tills in supermarkets that people use every day.

 

“My role of southern engineer here at DP Medical is quite varied. I can do everything from the installation of medical hardware and commissioning, to arranging and carrying out servicing for existing customers’ hardware. On top of all of this I spend my days responding to breakdowns. I cover the entire south of England so a large part of my role is driving, however the satisfaction of successfully carrying out a repair is a great feeling and it really does make it all worth it.

 

“That is what I like best about my role – having the ability to fix what’s broken. It gives me great pleasure to be able to see a problem and solve it. I have always been very inquisitive and interested in learning about electronics and how things work. This new role is ideal for me in that sense as it allows me to broaden my knowledge of new technology and the cutting-edge equipment supplied by this company. I found meeting customers very daunting at the start and it was tricky finding exactly where I needed to go to provide support. I’m definitely getting there though and since my appointment  I’ve found it’s never too hard to find a hospital!

 

“I like DP Medical as it really has a family type of atmosphere, which is often lost in bigger companies. You feel part of the team here and know you can always get the help you need if you’re stuck or turn to somebody and ask questions.

 

“I have manufacturer training coming up soon and it is always great to learn from the people that make the equipment. You can really get hands on there and ask all the questions you have. It’s especially important to get answers to even the most technical ones.

 

“I’m glad to be part of the team and it’s great to feel as if I am making a positive difference to the service team.”


Frances leads the way with fundraising drive!

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We are so proud of our DP Medical colleague and friend Frances Bridgewater who recently donned her walking shoes in aid of a fantastic cancer charity. Here, in our latest blog, Frances, talks about her Race for Life and how much she enjoyed the experience.

 

“As soon as it was mentioned to me and my colleagues that DP Medical was looking to do some fundraising as part of the organisation’s 30th anniversary celebrations, I knew I wanted to help.

 

“The next step was to find something that I thought I could realistically achieve! I was keen to do something for a cancer charity as it is a cause very close to my family’s heart and when I saw that Cancer Research UK was holding a 10k Race for Life in Stamford, near where I  live, it was the perfect opportunity.

 

“I have to admit that I am not a runner so, as a very keen walker, I knew from the outset that I would aim to walk the course in as quick a time as I possibly could.

 

“It was an absolutely glorious setting and the atmosphere was incredible. Over 1,000 women joined together to take part and it was a wonderful experience just to be involved in the occasion. There was a huge amount of support around the course and you really felt everyone had come together to achieve their own personal goals, whatever they may have been.

 

“I kept an eye on how fast I completed the first kilometre and aimed to maintain that speed for the full race. I ended up finishing in 1hr 40 minutes which I was really pleased with. But the icing on the cake was to have raised £265 which goes directly to the charity to help in the fight against cancer which is such a terrible disease.

 

“It was a great feeling to take part and give something back and I would particularly like to thank everyone at DP Medical for all their support and donations.”

 

 


New recruit puts customers first

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Customer service is at the heart of everything we do here at DP Medical and having the right staff who share these values is vital. That’s why we’re delighted to announce the appointment of Louise Wild as an area manger to our growing team. In our latest blog, Louise talks about her background in medical sales and why good customer service is integral to how she operates.

 

Louise said: “I’ve had a varied background which started off with me running pubs for 15 years! After that I decided on a career change and became a business manager at a pressure washer company mainly working with the MoD and NHS. I began to take more of an interest in the medical side of the job and eventually moved just into medical sales. Following that I spent eight years with Olympus as an ENT sales specialist which is where I really honed my craft.

 

“I love the NHS and because I’ve been involved with it for a number of years now I know how the system works. Initially it’s hard to get your head around it all because it such a complex and vast organisation but with experience you learn how to navigate it and off you go!

 

“I’ve only been in post as DP Medical’s area manager for south central and south west for a couple of months but it feels like I’ve always been here. I’m enjoying running my area with some autonomy and doing it my way which suits my style. I like the travel and the hands-on training I received was second to none. It meant I was able to really understand how all the kit works right from the early days and not spend weeks in a classroom so I could get out on the road quicker and meet our lovely customers.

 

“I moved to DP Medical because I wanted to work for a smaller company again where you are not just a number and the way of working is smarter and more streamlined. It’s great to be able to have a more personable approach as I found with the larger companies it could become quite robotic. Admittedly there is nowhere to hide if things don’t go well but the advantages definitely outweigh that!

 

“To find myself at a company where excellent customer service matters to them as much as it does to me is fantastic. It’s always important to keep in mind that this job is all about people and delivering them with what they need so they can deliver a top class service to patients. On the occasions when things don’t go right, it’s vital my customers know I will sort it and I do. That’s always been the way I operate and to have the support of the company to enable me to do that is a great help.”

 


Steven rises through the ranks!

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Here at DP Medical we are always extremely proud of our staff who often go above and beyond to ensure they are delivering the best possible service to our customers. But for one team member in particular, their efforts have not gone unnoticed. After starting at the company over nine years ago, Steve Connors initially worked in the warehouse but has risen through the ranks to become our new south east area manager. In our latest blog, Steven gives us an insight into how his hard work and dedication to the job has been rewarded.

 

Steven said: “I was initially a member of the warehouse team where I helped with the receipt and dispatch of the equipment, checking the products were all ok and collating them ready for orders. I did this for about four years before moving on servicing side where I would be out and about installing, servicing and repairing our products. I really enjoyed the customer facing side of that role and it has served me well with regards to my new position where I am meeting some of the same people but just in a different capacity.

 

“I really love working for DP Medical so am delighted to have been promoted to an area manager in the medical division. I feel I’ve come a long way over the years and to have that hard work and loyalty recognised is really satisfying and says a lot about the company ethos.

 

“It’s been an exciting few weeks for me as I’ve got used to my new job. I really like the travelling and meeting new people. I much prefer being out on the road rather than stuck in an office because I enjoy the differing environments you find yourself in and that every day is not the same.

 

“DP Medical is a special company because each member of staff is viewed as a person not just a number so you don’t get lost in the crowd like you can do at a large corporation. In fact, one of the best things about my new role has been my manager Rob who has been incredibly supportive as I’ve adjusted to my new working life. To know there is always someone there you can ask a question to or if you need a bit of advice or help has made the process so much easier.

“I think I’m proof that if you work hard, are committed to the job and the company, and are lucky enough to have supportive people around you, you do have a lot to contribute and can work your way up. I’m very grateful for the opportunities that have come my way.”


Esteemed otolaryngologist joins the faculty for TNO event

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We’re thrilled to announce Mr Yakubu Karagama, an esteemed consultant otolatngologist from Central Manchester University Hospitals NHS Foundation Trust has joined the faculty for our upcoming Trans Nasal Oesophagoscopy (TNO) training event.

 

Mr Karagama, who has special interests in laryngology and rhinology, joins our four other experts: consultant head and neck surgeon Mriganka De, senior speech and language therapist Kate Young, consultant ENT surgeon Declan Costello, and George Garas SpR ENT – Head and Neck surgery.

 

The interactive course is set to take place on Friday 10 February 2017 at QE Hospital in Birmingham and will see the faculty deliver educational lectures on the TNO technology and its application, before delivering an afternoon of hands-on skills demonstrations for attendees.

 

Places are still available for the course, which runs from 09:30am – 4:00pm and costs £150 for consultants or £100 for ENT SpRs and trainees. The event also counts towards six CPD credits.
For further information please contact Erica Hughes at DP Medical Systems on 0208 391 4455 or email sales@dpmedicalsys.com


DP Medical’s suppliers make their mark at Medica

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Earlier this month, the team from DP Medical headed to Medica – the world’s leading trade fair for the medical industry. In his latest blog, Owen Pemberton takes a look back at the event and discusses the range of innovative products on show. 
XION Medical's Matrix E-Spectar
Held annually in Dusseldorf, Germany, the Medica trade fair is one of the most prominent dates in the health industry calendar. 

More than 5,000 exhibitors from over 70 countries travel to the event to showcase their latest innovations. 

Held this year from 14-17 November, it was an impressive occasion, testimony to the 
exciting developments and groundbreaking work taking place across our industry at the moment. 

DP Medical Systems Ltd visited the event to support our valued suppliers, XION Medical and PROMOTAL – both of which were exhibiting at Medica 2016. 

In Hall 10, XION provided attendees with demonstrations of its pioneering medica-picendoscopic products including the EndoSURGERY Trolley, which features an uninterruptible power supply, and the Matrix E Spectar - an endoscopic camera capable of producing clean and crisp HD images with natural colour reproduction and homogenous illumination. 

And, in Hall 14, PROMOTAL showcased the latest advances in its Tweegy transfer chair – renowned as the ‘easiest and simplest transfer chair ever designed’, as well as its eMotio+ examination chair which now has additional features including an adjustable head rest, convertible arm and leg rests and gynaecological tilt. 
Attending events such as Medica and supporting the fantastic work of our suppliers is vital to us here at DP Medical.

Our customers know and value the products created by both XION Medical and PROMOTAL, and it was fantastic to see the great feedback both companies received from audiences at Medica 2016.

We look forward to working closely with both organisations over the coming months and years to help bring more of their products to market, helping healthcare providers to improve by investing in innovation.

For further information about Medica, visit http://www.medica-tradefair.com. 
For more information about XION Medical and PROMOTAL’s products, visit: www.dpmedicalsys.com

Calling all owners of Global microscopes!

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In our latest blog, Doug Pitman, managing director of DP Medical Systems, puts servicing under the microscope.  

 

“We have been selling the Global dental microscope for over 25 years now. During that time it has been adopted by hundreds of dentists as more and more of them realise the potential benefits this technology offers. It can be used across all areas of dentistry but in endodontics it is particularly essential to ensure accurate and predictable treatment.

 

“The Global microscope is designed for many years of constant use and, here at DP Medical Systems, we have come across hundreds of microscopes which have been in service for almost 20 years. This longevity is assured by regular servicing from our factory trained engineers and helped by Global’s lifetime warranty against manufacturing defects.

 

“As with any piece of equipment, performance to specification is vital for effective use. A robust care, maintenance and service programme covers all functions, testing and cleaning and ensures optimum performance whilst avoiding any unpredictable down time.

 

“Global microscopes are fully upgradeable and a constant programme of R&D means new improved accessories and components are available. All units can be updated to the latest specification such as original light systems can be upgraded to the new high intensity LED lights which is of real benefit.

 

“A regular service, either by contract with regular visits or as and when required, enables our engineers to advise of these upgrade options and recommend accordingly. It’s a small investment to make to ensure peak performance.”

 

DP Medical Systems, the exclusive distributor of Global Microscopy products in the UK and Ireland, is currently offering 10% off* the cost of all new service contracts and service visits booked on all Global microscopes before 30th September 2016. For further information on these options, including full Ts & Cs, or to book a visit from one of our factory engineers, please contact us via: Tel: 0208 391 9558 or email: globalserviceoffer@dpmedicalsys.com

 

*10% discount applies on all purchase orders & instructions received prior to 30th September 2016.  This offer is only valid for new service contracts and customers who have purchased a Global Microscope from DP Medical.

 


Owen gears up for charity challenge

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Owen gears up for charity Challenge

OWEN Pemberton, commercial director at DP Medical Systems, is getting set to cycle more than 100 miles this month, in a bid to help raise vital funds to train doctors and nurses in Africa. In his latest blog, Owen looks ahead to the challenge:

“Giving back to the community is something that’s very important to us here at DP Medical Systems.

“So, when I was asked by Alan McNulty – director of medical manufacturing firm, Sheffmed – to accompany him for two legs of a 1,200-mile bike ride to raise funds to train doctors and nurses in Africa, it was an opportunity I couldn’t turn down.

“Alan’s cycling the length of the country, from Lands End to John O’Groats, over 10 days in July, visiting ENT departments along the way to raise awareness of the challenge and drive fundraising further.

“I’ll be joining him for two days of the ride, from Taunton to Bristol on Tuesday 19 July, and from Sheffield to Harrogate on Friday 22 July.

“Every penny we raise will go towards providing ENT clinical training for nurses and young doctors in Malawi, Africa, helping to form best practice for care in the country and build effective healthcare services there.

“The cost of a months’ training is around £2,500 per person, and the team are hoping to raise enough to fund two nurses at a cost of £5,000.

“This amount will enable both nurses to undergo the right education and training to allow them to perform ENT procedures.

“It’s an honour to be riding alongside Alan for two legs of his epic journey. I’ve no doubt it’ll be gruelling at times, but by keeping in mind the important cause we’re riding for, it’s sure to be a success.”

To sponsor the team, visit the JustGiving page: https://crowdfunding.justgiving.com/ent-africa

All donations will be match funded by Sheffmed.

ENDS


Showcasing innovation at RCOG 2016

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Showcasing innovation at RCOG 2016

The Royal College of Obstetricians & Gynaecologists (RCOG)’s World Congress 2016 saw more than 2,000 obstetricians and gynaecology (O&G) professionals gather to learn about the latest technologies and clinical techniques in the field.

For our team at DP Medical, the event – held 20-22 June 2016 – provided a great chance to showcase the products and equipment we supply to the sector, as well as the opportunity to network with some of the leading names in the field of O&G.

The congress provided an engaging programme of speakers, too, including Dr Pierre Martin-Hirsch, Consultant Gynaecological Oncologist and Gynaecologist at Lancashire Teaching Hospitals NHS Foundation Trust.

Dr Martin-Hirsch delivered a presentation about the new technologies available within colposcopy, and included some excellent clinical data about one of the products we’re proud to offer our customers – the Zedscan cervical screening device by Zilico.

ZedScan

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The hand-held device, which uses Electrical Impedance Spectroscopy (EIS), analyses tissue structure and identifies pre-cancerous and cancerous cells in women suspected of having cervical neoplasia following an abnormal cervical smear test.

Results are immediately displayed on the handset, enabling the clinician to make decisions about the management of the patient at the first visit.

Following Dr Martin-Hirsch’s presentation, our team welcomed a number of RCOG delegates to our stand, who were keen to learn more about the device.

For further information about the ZedScan, as well as our other O&G products – including our own capture and archive system, MediScan – visit www.dpmedicalsys.com/medical/

ENDS


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    DP Medical Systems Limited
    • 15a Oakcroft Road,
      Chessington,
      Surrey,
      KT9 1RH
    • 0208 391 4455