News

COVID-19 UPDATE


During these unprecedented times, we would like to take this opportunity to reassure our customers and partners that we are still open for business.   We continue to closely monitor developments surrounding COVID-19 in order to follow Government advice and have Read more

Making a difference to patient care in Cambodia


DP Medical is proud to support a number of charitable causes in the health and medical field but one that really sticks out is the work of Sarah Wallace, a Consultant Speech and Language Therapist at Manchester University NHS Read more

DP Medical enjoys another year of growth


2019 proved to be another record-breaking year for leading medical supplies company, DP Medical Systems.   The Surrey-based organisation celebrated its fifth consecutive year of increasing turnover rising up to £4.9m in 2019.   In addition, each division of the company including dental, Read more

DP Medical makes important installation in Ireland


Patients and staff at a hospital in Ireland are set to benefit from some specialist new ENT equipment which has been installed by a leading medical supplies company.   DP Medical, which now has a base in Dublin, has been working Read more

New recruit puts customers first

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Customer service is at the heart of everything we do here at DP Medical and having the right staff who share these values is vital. That’s why we’re delighted to announce the appointment of Louise Wild as an area manger to our growing team. In our latest blog, Louise talks about her background in medical sales and why good customer service is integral to how she operates.

 

Louise said: “I’ve had a varied background which started off with me running pubs for 15 years! After that I decided on a career change and became a business manager at a pressure washer company mainly working with the MoD and NHS. I began to take more of an interest in the medical side of the job and eventually moved just into medical sales. Following that I spent eight years with Olympus as an ENT sales specialist which is where I really honed my craft.

 

“I love the NHS and because I’ve been involved with it for a number of years now I know how the system works. Initially it’s hard to get your head around it all because it such a complex and vast organisation but with experience you learn how to navigate it and off you go!

 

“I’ve only been in post as DP Medical’s area manager for south central and south west for a couple of months but it feels like I’ve always been here. I’m enjoying running my area with some autonomy and doing it my way which suits my style. I like the travel and the hands-on training I received was second to none. It meant I was able to really understand how all the kit works right from the early days and not spend weeks in a classroom so I could get out on the road quicker and meet our lovely customers.

 

“I moved to DP Medical because I wanted to work for a smaller company again where you are not just a number and the way of working is smarter and more streamlined. It’s great to be able to have a more personable approach as I found with the larger companies it could become quite robotic. Admittedly there is nowhere to hide if things don’t go well but the advantages definitely outweigh that!

 

“To find myself at a company where excellent customer service matters to them as much as it does to me is fantastic. It’s always important to keep in mind that this job is all about people and delivering them with what they need so they can deliver a top class service to patients. On the occasions when things don’t go right, it’s vital my customers know I will sort it and I do. That’s always been the way I operate and to have the support of the company to enable me to do that is a great help.”

 


Steven rises through the ranks!

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Here at DP Medical we are always extremely proud of our staff who often go above and beyond to ensure they are delivering the best possible service to our customers. But for one team member in particular, their efforts have not gone unnoticed. After starting at the company over nine years ago, Steve Connors initially worked in the warehouse but has risen through the ranks to become our new south east area manager. In our latest blog, Steven gives us an insight into how his hard work and dedication to the job has been rewarded.

 

Steven said: “I was initially a member of the warehouse team where I helped with the receipt and dispatch of the equipment, checking the products were all ok and collating them ready for orders. I did this for about four years before moving on servicing side where I would be out and about installing, servicing and repairing our products. I really enjoyed the customer facing side of that role and it has served me well with regards to my new position where I am meeting some of the same people but just in a different capacity.

 

“I really love working for DP Medical so am delighted to have been promoted to an area manager in the medical division. I feel I’ve come a long way over the years and to have that hard work and loyalty recognised is really satisfying and says a lot about the company ethos.

 

“It’s been an exciting few weeks for me as I’ve got used to my new job. I really like the travelling and meeting new people. I much prefer being out on the road rather than stuck in an office because I enjoy the differing environments you find yourself in and that every day is not the same.

 

“DP Medical is a special company because each member of staff is viewed as a person not just a number so you don’t get lost in the crowd like you can do at a large corporation. In fact, one of the best things about my new role has been my manager Rob who has been incredibly supportive as I’ve adjusted to my new working life. To know there is always someone there you can ask a question to or if you need a bit of advice or help has made the process so much easier.

“I think I’m proof that if you work hard, are committed to the job and the company, and are lucky enough to have supportive people around you, you do have a lot to contribute and can work your way up. I’m very grateful for the opportunities that have come my way.”


DP Medical lends its support to ENT outreach in Africa

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Leading medical supplies company, DP Medical Systems, has lent its support to a charitable outreach programme, designed to provide medical care to communities in West Africa.

 

The Surrey-based company teamed up with Mr Wale Olarinde, consultant ENT/ head & neck surgeon to provide ENT outpatient equipment for the outreach programme, which saw a team of surgeons, nurses and anaesthetists travel to Burkina Faso in February.

 

During their trip, the team of experts provided much-needed surgery and medical procedures to the local community, seeing approximately 200 patients during their one-week stay.

 

DP Medical supported the mission by loaning a state-of-the-art flexible nasendscope, examination headlight and single use ENT instruments including forceps and ear and nasal speculas.

 

Mr Olarinde, said: “We’re very grateful for the support DP Medical has given us. The outreach programme to Burkina Faso plays a critical role in the health and wellbeing of the communities there.

 

“Access to medical expertise and proper healthcare facilities is rare in these areas and so to be able to deliver help with such quality equipment means we can make a real difference to people’s lives.”

 

Owen Pemberton, commercial director at DP Medical, said: “It’s an honour to have played a role in Mr Olarinde and his team’s outreach to West Africa.

 

“Here in the UK we often take for granted the healthcare services we have on offer but for those less fortunate, these visits are a lifeline. If our support helps improve the quality of life for even a few people, we’d be delighted.”

 

Celebrating its 30th year in business, DP Medical supports many charitable and community causes, teaming up with the company SheffMed in 2016 to raise funds for ENT Africa.

 

The firm, which recently announced its best results in almost a decade, also delivers educational masterclasses and training seminars to help upskill ENT consultants, such as its recent masterclass in Transnasal Oesophagoscopy technology, held at the Queen Elizabeth Hospital in Birmingham.

 

Watch Mr Wale Olarinde talk about the trip before his departure:

 

 

 


Top kindle prize for Shane!

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We’re delighted to announce the winner of our customer satisfaction survey competition.

 

Shane Khaki, of the Flitwick High Street Dental in Bedfordshire, sent us some feedback via our customer survey following an order he placed and was picked at random to win a Kindle Fire HD.

 

And our very own Owen Pemberton, commercial director at DP Medical Systems, was able to hand over the prize in person to Shane.

 

Said Owen: “We’re always looking for valuable feedback from our customers to make sure we are providing the best customer service that we can. The comments people provide in our customer survey can really help us to enhance our offering.

“I’d like to thank Shane for his contribution and I was really happy to be able to visit him to present him with his kindle – we hope he is pleased with his new gadget!”


DP Medical celebrates best results in nearly a decade

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Leading UK medical supplies firm, DP Medical Systems, has reported its highest sales figures in almost a decade.

 

The company, based in Chessington, Surrey, enjoyed an increase in sales of 11% across both its hospital and dental divisions last year compared to 2015, thanks to new product ranges, increased international sales and excellent customer service.

 

Doug Pitman, managing director of DP Medicals Systems, said: “DP Medical has grown significantly since the business was first founded in 1987 and we are delighted with our latest results.

 

“We aim to service niche areas within the medical and surgical field targeting magnification, clinical imagery and scanning. Having this very clear business focus has helped us to provide our customers with a high quality service and a top range of products Douglas Pitman - DP Medicalthat we know inside out.

 

“We’ve also launched new products such as becoming the only exclusive UK distributor for the XION range, one of the world’s most renowned manufacturers of complete endoscopy systems which has given us immediate success in the UK market and we are confident this will continue in 2017.

 

“In addition, we have enjoyed more international orders including from France and Egypt than in previous years and we predict further growth in these emerging international markets in the future.

 

“Our hospital team has nearly doubled in the last two years and we expect the company to expand further over the next 12 months too. It’s a very exciting time for us and full credit must go to the whole DP Medical team who have worked incredibly hard to get us into this position.”

 

DP Medical systems, which employs 23 people, sells ENT, dental, gynaecology and forensic medical equipment to the NHS and private users.


ENT experts share the benefits of transnasal oesophagoscopy

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ENT specialists from across the UK gathered at Birmingham’s Queen Elizabeth Hospital for a masterclass in Transnasal Oesophagoscopy (TNO) technology.

 

Hosted by DP Medical Systems, the day-long event saw a faculty of well-reputed ENT experts share their experience and knowledge of the technology, which is used for a variety of applications, from diagnostics to biopsies.

 

Attendees then trialled the technology themselves, performing the TNO procedure on volunteer patients under the supervision of the faculty, which was led by esteemed consultant ENT head and neck surgeon Mriganka De.

 

He was joined on the day by consultant otolaryngologist Yakubu Karagama, senior speech and language therapist Kate Young, ENT consultant surgeon Paul Pracy and George Garas, SpR ENT Head and Neck Surgery.

 

Owen Pemberton, commercial director at DP Medical Systems, said: “The TNO event in Birmingham gave attendees a detailed insight into the technology, its applications and its benefits.

 

“At a time when the NHS is under a lot of pressure to cut waiting times and make savings, the transnasal oesophagoscopy procedure presents numerous advantages, from speed and patient comfort through to patient safety.

 

“It enables ENT consultants to see more patients, quicker, but without compromising on standards. The slim scope can be used to see right down into the patient’s stomach in a matter of minutes and without sedation, meaning faster turnaround in clinic, fewer outpatient appointments and quicker diagnosis.

 

“Additionally, with the UK’s ageing population, the fact it can be used without sedation means its ideal for working with older patients for whom a general anaesthetic may not be a safe option.”

 

Speaking at the event, Mriganka De, consultant ENT head and neck surgeon said: “I’m confident that today we’ve achieved our aim, which was to increase enthusiasm for the TNO procedure.

 

“There is increased take-up of the technology in the UK at present, primarily as a diagnostic tool but also as a therapeutic tool, too. I’m confident that in 20 years, TNO technology will be an integral part of the ENT and head and neck departments in this country.”

 

Based in Surrey, DP Medical Systems – which is celebrating its 30th  year in business – supplies a wide range of ENT products and equipment to the healthcare sector in the UK.

 

In 2016, it was named the exclusive UK distributor of XION Medical – the Berlin-based manufacturer of complete endoscopy systems.

 


Esteemed otolaryngologist joins the faculty for TNO event

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We’re thrilled to announce Mr Yakubu Karagama, an esteemed consultant otolatngologist from Central Manchester University Hospitals NHS Foundation Trust has joined the faculty for our upcoming Trans Nasal Oesophagoscopy (TNO) training event.

 

Mr Karagama, who has special interests in laryngology and rhinology, joins our four other experts: consultant head and neck surgeon Mriganka De, senior speech and language therapist Kate Young, consultant ENT surgeon Declan Costello, and George Garas SpR ENT – Head and Neck surgery.

 

The interactive course is set to take place on Friday 10 February 2017 at QE Hospital in Birmingham and will see the faculty deliver educational lectures on the TNO technology and its application, before delivering an afternoon of hands-on skills demonstrations for attendees.

 

Places are still available for the course, which runs from 09:30am – 4:00pm and costs £150 for consultants or £100 for ENT SpRs and trainees. The event also counts towards six CPD credits.
For further information please contact Erica Hughes at DP Medical Systems on 0208 391 4455 or email sales@dpmedicalsys.com


ENT specialists set to share expertise at Transnasal Oesophagoscopy event

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A one day course designed to showcase the latest in Transnasal Oesophagoscopy (TNO) technology has been announced by healthcare supplies firm, DP Medical Systems.

 

The interactive course is set to take place on Friday 10 February 2017 at QE Hospital in Birmingham and will see a faculty of experts deliver educational lectures on the technology and its application, before delivering an afternoon of live, hands-on skills station demonstrations for attendees.

 

The course faculty is made up of consultant head and neck surgeons Mriganka De, Yakubu Karagama – Consultant Otolaryngologist;  senior speech and language therapist Kate Young; consultant ENT surgeon Declan Costello; and George Garas SpR ENT – Head and Neck surgery.dptno

 

Owen Pemberton, commercial director at DP Medical Systems – hosts of the event, said: “We’re really looking forward to welcoming consultants, ENT SpRs and trainees to our Transnasal Oesophagoscopy Course in Birmingham in early 2017.

 

“The outpatient technology – which consists of a fibreoptic camera that is put up the nose into the throat and oesophagus – is quick and pain-free for patients, and is a great way of assessing those areas in just five minutes.

 

“Performed in the Outpatient Department, it can save hospitals money by early diagnosis of impending oesophageal problems, plus can often avoid the need to treat patients in the operating theatre with a full anaesthetic.

 

“Some patients are not fit enough for a general anaesthetic, so TNO is an alternative performed with a local, topical anaesthetic spray.

 

“We’ll be working with the faculty to deliver an informative and engaging course that shows how easy the procedure is, as well as providing hands-on experience.”

 

The course, which runs from 09:30am – 4:00pm and costs £150 for consultants or £100 for ENT SpRs and trainees, also counts towards six CPD credits.

 

For further information please contact Erica Hughes at DP Medical Systems on 0208 391 4455 or email sales@dpmedicalsys.com


Mediscan launches in France

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Cervical screening patients in France will now benefit from innovative new scanning equipment thanks to DP Medical Systems.

 

MediScan, a pioneering capture and archive system for gynaecological examinations, has recently been translated into French and Hopital Nord in Marseille is one of the first hospitals to have the system installed.

 

The technology is already in use across the UK and provides clinicians with a secure pathway for recording, storing and encrypting patient gynaecology examinations for analysis and archiving. The still images and video are captured in real-time and stored against the patient record for retrieval anywhere in the hospital.

 

The system, developed by DP Medical Systems, uses a simple to operate user interface, including touch screen technology and a question and answer based approach to data entry. Its digital still or video images are seen as benchmark quality by leading clinicians and have been used for illustration in medical texts.

 

Prof Xavier Carcopino from Hopital Nord and who will be using the Mediscan, said: “I first worked with the Mediscan technology during a year at Dublin’s Adelaide and Meath hospital and Coombe’s women’s hospital and was very impressed with it. It is a highly beneficial piece of equipment because it is designed to answer to the need of clinician and is very adaptable. Due to the storage capabilities, from images, videos and research to letters editing and patients illustration, Mediscan allows clinicians to get a real understanding of a patients current problem so we can decide how best to treat and manage them.

 

“I was very keen to use the system in France so I have been pleased to be part of the process of providing a French translation which has led to us having the equipment installed at Hopital Nord in Marseille which benefits around 100-150 patients per month. It has been good to work with DP Medical and I have been verymarseille1 happy with our collaboration to date.”

 

Owen Pemberton, commercial director at DP Medical Ltd, said: “It has been a pleasure to work with Prof Carcopino and all his team who have been instrumental in developing the French translation which means we can open up Mediscan to a whole new audience. We are delighted to see Medicscan fully up and running at Hopital Nord and we hope this will be one of many in France.

 

“The system provides gynaecology clinicians with a number of key benefits, including increased software security, improved patient experience through image sharing and a better platform for end-users to educate students and other clinical staff on complex colposcopy cases. We have developed MediScan with key opinion leaders and clinicians and it has now evolved into the essential workstation for every gynaecology practitioner.”

 

For further information about Mediscan visit www.dpmedicalsys.com/medical/gynae/mediscan/.


DP Medical’s suppliers make their mark at Medica

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Earlier this month, the team from DP Medical headed to Medica – the world’s leading trade fair for the medical industry. In his latest blog, Owen Pemberton takes a look back at the event and discusses the range of innovative products on show. 
XION Medical's Matrix E-Spectar
Held annually in Dusseldorf, Germany, the Medica trade fair is one of the most prominent dates in the health industry calendar. 

More than 5,000 exhibitors from over 70 countries travel to the event to showcase their latest innovations. 

Held this year from 14-17 November, it was an impressive occasion, testimony to the 
exciting developments and groundbreaking work taking place across our industry at the moment. 

DP Medical Systems Ltd visited the event to support our valued suppliers, XION Medical and PROMOTAL – both of which were exhibiting at Medica 2016. 

In Hall 10, XION provided attendees with demonstrations of its pioneering medica-picendoscopic products including the EndoSURGERY Trolley, which features an uninterruptible power supply, and the Matrix E Spectar - an endoscopic camera capable of producing clean and crisp HD images with natural colour reproduction and homogenous illumination. 

And, in Hall 14, PROMOTAL showcased the latest advances in its Tweegy transfer chair – renowned as the ‘easiest and simplest transfer chair ever designed’, as well as its eMotio+ examination chair which now has additional features including an adjustable head rest, convertible arm and leg rests and gynaecological tilt. 
Attending events such as Medica and supporting the fantastic work of our suppliers is vital to us here at DP Medical.

Our customers know and value the products created by both XION Medical and PROMOTAL, and it was fantastic to see the great feedback both companies received from audiences at Medica 2016.

We look forward to working closely with both organisations over the coming months and years to help bring more of their products to market, helping healthcare providers to improve by investing in innovation.

For further information about Medica, visit http://www.medica-tradefair.com. 
For more information about XION Medical and PROMOTAL’s products, visit: www.dpmedicalsys.com

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    DP Medical Systems Limited
    • 15a Oakcroft Road,
      Chessington,
      Surrey,
      KT9 1RH
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