Finding ways to adapt

It has been an incredibly difficult time for everyone up and down the country as we all try and find ways of coping with the sudden changes we are experiencing in our personal and working lives. It’s been no Read more


During these unprecedented times, we would like to take this opportunity to reassure our customers and partners that we are still open for business.   We continue to closely monitor developments surrounding COVID-19 in order to follow Government advice and have Read more

Making a difference to patient care in Cambodia

DP Medical is proud to support a number of charitable causes in the health and medical field but one that really sticks out is the work of Sarah Wallace, a Consultant Speech and Language Therapist at Manchester University NHS Read more

DP Medical enjoys another year of growth

2019 proved to be another record-breaking year for leading medical supplies company, DP Medical Systems.   The Surrey-based organisation celebrated its fifth consecutive year of increasing turnover rising up to £4.9m in 2019.   In addition, each division of the company including dental, Read more

DP Medical makes important installation in Ireland

Patients and staff at a hospital in Ireland are set to benefit from some specialist new ENT equipment which has been installed by a leading medical supplies company.   DP Medical, which now has a base in Dublin, has been working Read more

Finding ways to adapt

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It has been an incredibly difficult time for everyone up and down the country as we all try and find ways of coping with the sudden changes we are experiencing in our personal and working lives. It’s been no different for us here at DP Medical so, in our latest blog, our commercial director, Owen Pemberton, gives an update as to how our business is adapting in the current climate and also highlights some of the innovative work taking place in the health sector as it also looks to adjust to the new ‘normal’.


So far during the Covid crisis, DP Medical has remained fully operational and continues to offer support and services to all our customers. However, the current team has had to adapt to remote working and that includes not visiting clients on a daily basis which was the norm. It’s been a big change to get used to!


I am incredibly proud of the determination they have shown as we continue to provide the best possible service despite these difficult times. In order for us to deliver training and software updates, our staff have learnt new skills to provide online learning, conference sessions and webinars and this innovation has been great to see. We’re confident that when the lockdown restrictions have been relaxed, we will be able to apply this newly acquired skillset ensuring even smarter daily practices that bring real benefits to our business.

Our XION endoscopy portfolio, a popular ENT range, is an important part of DP Medical product offering and we have been monitoring the impact and proposed changes for customers within this equipment sector. The solutions we have seen so far are encouraging and we’re really hopeful that with the adoption of these the outpatient department will be a safe environment for patients, staff and their families.


With the increased likelihood that Personal Protective Equipment (PPE) and surgical masks will form part of the way forward, one very recent ENT innovation that has really inspired me is the creation of the Safe Nasoendoscopy Assisted Procedure (SNAP) device driven by a team including Chris Coulson, a consultant ENT surgeon.


The SNAP device ensures a safe endoscopic examination can take place with reduced risks for the practitioner and any other attendees. It is a one-way endoscopic port that clicks onto a conventional surgical mask creating a lumen through which the clinician can pass the endoscope directly into the patients’ nose. Any coughs or sneezes as a result of the endoscopy are caught within the mask which increases the safety for the clinician and allows them to provide the best care for patients.


The aim is to provide as many of these devices as possible free into the health service but in order to do this the team behind it need funds so they have launched a crowdfunding campaign that is hoping to raise at least £50,000. To find out more and donate please visit:


It’s incredible to see these great minds within the medical and science fields come together to design and manufacture this product in such a short period of time. We’ve donated to support the campaign to make sure it becomes a reality and used in healthcare settings up and down the country so if you’re able to help also, please do so as any donations would be extremely welcome.


Looking ahead, we are anticipating a busy few weeks once we are able to visit our customer workplaces again, and I just wanted to use this opportunity to say how much we are looking forward to greeting new faces and seeing some familiar ones, too.  But until then please stay safe and stay at home!

Making a difference to patient care in Cambodia

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DP Medical is proud to support a number of charitable causes in the health and medical field but one that really sticks out is the work of Sarah Wallace, a Consultant Speech and Language Therapist at Manchester University NHS Foundation Trust. When we heard that Sarah was planning a voluntary trip to Cambodia to provide dysphagia and FEES training to healthcare staff there and needed support, we were first to make a donation to help her undertake this essential work. In our latest guest blog, Sarah, who has just come back from Cambodia, tells us all about how she got involved in this work, what she got up to on her recent trip and why her work is making such a difference.


For those that are unaware, Fiberoptic Endoscopic Evaluation of Swallowing (more easily known as FEES!) is well established as an instrumental tool for both the evaluation and treatment of swallowing difficulty.


It’s an area I have been specialising in for a 21 years now so I was contacted back in 2016 by the non-Governmental organisation (NGO) Speech Therapy Cambodia (STC) who were looking for experts to offer dysphagia and FEES training to Cambodian trainees. STC was founded by an inspirational American SLP Elizabeth Chafcouloff.  I have a national role as FEES advisor and know Professor Susan Langmore, the USA expert who invented FEES, who was also supporting this charity and had herself visited several times.


I have previously worked in Asia and have volunteered in other low middle-income countries and I am very passionate about developing

Speech and Language Therapy (SLT) services, both in the UK and especially in resource poor environments. My post in the UK is Consultant SLT in dysphagia and critical care which includes clinical work, teaching and research and I relished the opportunity to use my skills and knowledge to make a difference in Cambodia.


Currently Cambodia has no SLT profession and without the trainees working for STC there is no provision for care of patients with swallowing difficulties in public hospitals. The trainees are doctors, nurse and physiotherapists who are being trained by STC to provide swallowing assessments on the wards in Calmette hospital, Khmer soviet Friendship hospital and Kossamak hospital. Awareness of dysphagia is poor, diagnostic tests such as CT scans are rare, referral pathways are unreliable and multidisciplinary care and equipment are extremely limited. Most patients cannot afford to have tests carried out or have medications or nasogastric tube feeds. As a charity, STC relies on donations and overseas volunteers to fund long-term expatriate SLTs, interpreters and a Cambodian project manager.


I take annual leave from my NHS job at Wythenshawe Hospital to volunteer for STC and first went out to Cambodia in 2017 to provide hands-on FEES supervision in the public hospitals in Phnom Penh. I went out again in 2019 to run a Tracheostomy course which we devised specifically for the STC trainees and this was the first course of its kind in Cambodia. The teaching was challenging as it was carried out through Khmer language interpreters and most of the trainees had very little experience of tracheostomy care or equipment. Alexia Young (SLT from Barking) and Niamh Winters (SLT from Liverpool) accompanied me on this trip.


This year I went out with Alexia Young to provide FEES training and strategy work based in STC’s small office  in Phnom Penh. Unfortunately, we were limited from going into the hospitals due to the coronavirus fears but the planning work we were able to do with the trainees was still invaluable


Currently the in-country project leads are Annie Johnson, a UK SLT, and Raul Herreras, Spanish-American SLP and Veasna Leng who is from Cambodia. We worked closely with them on various projects such as dysphagia service development, trainee support via Facebook peer groups, FEES   training and developing Cambodian FEES competencies. We are also setting up an international network of volunteer dysphagia/FEES experts that STC can access remotely via social media and skype.


The impact of these visits is huge. Personally, providing advice and training in a resource poor setting is very challenging but immensely rewarding. Using a problem-solving, flexible approach to tackle enormous barriers to care is very beneficial for my skills and applicable to my work within the NHS. The Cambodian trainees are incredibly motivated and appreciative of our visits and skill sharing and the relationships built between us are inevitable strong. The in-country volunteers and trainees gain support, knowledge and skills from visiting experts which they simply can’t access in Cambodia. And, of course the Cambodian patients receive dysphagia care that they would otherwise never have had which makes a difference in terms of quality of life and mortality.


The NGO is in desperate need of funds to continue the work and to employ Cambodian project managers for marketing and fund-raising which would free up the SLTs to do more hands-on training The ultimate goal is to have a degree programme to train Cambodian SLTs, however in the meantime one of our interpreters on the tracheostomy course last year now starting  an SLT degree in Australia as she was so inspired. I intend to keep supporting this NGO both from the UK and by further visits to Cambodia in future.


The donation we received from DP Medical supported the expenses incurred in the visit by Alexia and myself as all our visits are self-funded, and we really are extremely grateful to them for their help. Without this kind of generous corporate support the on-going visits and training would just not be possible so all our thanks go to DP Medical for helping us to make a difference where it’s most needed.





KAPS visit gives insight into product excellence

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One of the newest additions to the DP Medical team has just come back from some important training in Germany. Jonathan Peters, area manager for south Wales and southwest England, visited our trusted partner Karl Kaps GmbH & Co. which specialises in the development and manufacture of modern surgical and diagnostic microscopes. Here, in our latest blog, Jonathan gives us the lowdown on his trip.


Obviously, when starting a new job it’s always a steep learning curve at the beginning so I was really excited when I found out that I would be visiting Germany to learn as much as possible about our KAPS range. The high-end products are used all over the world in ENT, ophthalmology, microsurgery, endodontics and gynaecology and, as a company, we are extremely proud to supply them to our customers. We get excellent feedback on the range so I really wanted to find out more.


Myself and DP Medical’s commercial director, Owen Pemberton, flew into Frankfurt airport and then took a 45 min drive to stay in Wetzlar where KAPS has its head office.


We arrived late in the afternoon and were taken on a fascinating tour around Wetzlar where we learnt about the history of the city and how famous the optic industry is there.


The next day, I underwent product training with Owen and Mark Reinhard, international sales manager at KAPS, where I learnt in more detail about the KAPS ENT and colposcopy product ranges. During the training we took a tour of the factory and found out how valuable everyone’s role is and how they produce the technology.


This was really eye opening for me. I think it’s important for sales teams to understand the care and attention to detail that goes into making products and the factory tour helped me understand how much of a team effort it is to get a product to market and, subsequently, enable medical professionals to carry out their day-to-day work.


Mark was excellent at giving us an understanding at how important every component is in the scopes they produce and how this affects the quality of the product. The manufacturing process was great to see at first hand and it was amazing to get a glimpse into how the engineers work and the attention to detail that goes into every product.


I’d like to thank Mark for taking the time out of his busy schedule to meet with me. By having the chance to take part in a personalised and tailored training in a one to one environment, showed that both DP and KAPS value myself as an employee and the contributions I can make moving forward in my role. This input into my development has definitely helped motivate me to do my very best for both companies.


For more information about our KAPS range, please email:


Getting ready for BDIA Dental Showcase

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In our latest Q&A, DP Medical’s UK dental business manager, Darren Young gives us the lowdown on the upcoming BDIA Dental Showcase – a major event in the dental events calendar which is taking place this week.


Tell us more about the BDIA Dental Showcase?

The BDIA Dental Showcase is one of the main industry events for the dental profession – and one of the largest. It’s held every year and is a chance for the many suppliers, manufacturers, service providers and associations across dentistry to get together under one roof.


Whether you’re looking for a new suite of dental chairs or a full practice refit, a new set of handpieces or to stock up on consumables, marketing advice or to learn how to buy your next practice, the BDIA Dental Showcase has it all!


It’s one of the highlights of our events calendar and all takes place from 17-19 October 2019 at the NEC in Birmingham.


In terms of these kind of industry events, what makes BDIA stand out?

It’s a fantastic, innovative event to be part of and we’re really looking forward to showcasing our full range of Global A series microscopes. It also tends to be recognised as the trade show where people come with the intention of making a purchase which is great for us!


Who do you hope to see there?

We hope to meet with key opinion leaders, practice owners, specialists, decision makers and influencers within the world of dentistry. We love to get out and about meeting customers, old and new so it’s the perfect fit for us.


What do you enjoy most about attending BDIA?

I enjoy touching base with customers who have previously purchased from us and, of course, make new sales wherever we can. It’s good to be able to showcase what we do as we know we deliver on our promises and are really proud of our customer service.


What products will you have on show this year?

We will be displaying our Global A series Microscopes which are widely considered to be the leading microscope on the market. With improved diagnosis, treatment and predictability, they offer far superior magnification and significantly enhance operator posture.

In addition, we’ll have our camera systems and microsurgeons chair for delegates to see.


What makes DP Medical stand out from the crowd?

I’ve already mentioned our outstanding customer service and commitment to our clients which is second to none. But we are also experts in the dental field. We’ve recently been involved in a really exciting project installing dental microscopes for a brand-new cutting-edge dental hospital in London, as well as an accompanying training facility. We know how important it is that we provide the best possible equipment and service to dental professionals so in turn they can deliver the best possible treatment and care to their patients. Earlier this year we won ‘Distributor of the Year’ from our partner Global Surgical, so we know we are good at what we do!


Where can we find DP Medical at BDIA?

You can find us on stand H42 so make sure you come and say hello!


To find out more about the DP Medical Systems dentistry range, please visit:


DP Medical at the cutting edge!

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We spend a lot of our time on the road attending important industry events and meeting customers old and new to showcase the very best of what DP Medical has to offer. And this month has been no exception! Here, in our latest blog, Rob Hampson, our medical division’s Northern England & Scotland Area Manager, gives us an insight into his recent visit to the British Laryngological Association’s (BLA) Cutting Edge Conference 2019 in Edinburgh.


The BLA Cutting Edge Conference is always one of the highlights of our events calendar and it was fantastic that this year it was taking place at the Royal College of Surgeons of Edinburgh which is such a historic and iconic venue.


We attend every year as it’s always a very successful meeting and gives us a great opportunity to meet new and current customers. It’s one of the only events where you can find Speech & Language Therapists and ENT Consultants all in one place!


Talking Laryngology


But why is Laryngology so important? The specialism continues to grow as the most exciting branch of Otorhinolaryngology-Head and Neck surgery. Best possible speaking, eating and breathing are so fundamental to the aspirations of people everywhere, that there has never been a greater demand for laryngologists.


The Cutting Edge Conference provides a forum for the international laryngology community to come together and discuss all the latest innovations and developments.


To advance the cause of those with breathing problems, the conference presented the finest breakthrough science, techniques and stunning new paradigms in airway stenosis. For those with speech problems, in-office pathways to rapidly return people to the lives they wish to lead were offered, as well as an in-depth look at the latest developments in spasmodic dysphonia care. For those with swallowing problems, the conference offered technology and working practices that can restore them to society.


Product showcase


It was amazing to be part of a really well set event and we had various XION systems on show to demonstrate how our products can help clinicians and patients alike. This included our Endostrob EL system which can be used for Video Endoscopies and also Stroboscopy examination, along with our Endostrob PL system which comes complete with XION’s HD video scope. Both provide exceptional image quality and the feedback so far has been excellent.


We always enjoy the chance to get out and meet professionals in the medical industry and to demonstrate our world-class products and the BLA Cutting Edge Conference was no different. Thanks BLA, see you next year!




Nasendoscopy Training Course Success

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In our latest guest blog, Suzanne Slade and Fiona Robinson; Speech and Language Therapists and Voice/Swallow Specialists, speak to us about the new flexible endoscopic evaluation of swallowing (FEES) training course and how DP Medical equipment supports the delivery of this important work. 


We set up Speech, Voice and Swallow Associates Training in 2017. Having worked as speech and language therapists in a busy ENT/Head and Neck department for many years, we wanted to share our specialist knowledge and provide clinical skills training to other therapists.

We have valuable links collaborations with medical imaging companies. DP Medical have offered us first-rate technical and professional support throughout this time, which has enabled us to deliver excellent endoscopy skills training to people in the profession.


Back in the early 2000s, we developed our own nasendoscopy skills. Since that time, the use of nasendoscopy by speech and language therapists has become well recognised as an invaluable tool in the assessment of voice and swallow function.


Our nasendoscopy skills training is offered in various settings. It can be tailored to meet the requirements of a team and delivered within their department, or therapists can come along to Nottingham for our FEES training programme, which takes place over an intensive five-day period. Either way, therapists enrolled on the course need to be enabled to progress their nasendoscopy capabilities using high quality imaging systems.


Our aim is to provide exceptional training in which therapists feel fully supported in building their confidence and skill in nasendoscopy. DP Medical has supplied equipment to aid the learning process, which involves small group work, simulations with a head mannequin and manipulating a nasendoscope with confidence. Being able to record examinations, store and retrieve data easily are all requirements which DP have supported us with, and it’s been brilliant to establish a collaboration with them.


For more information about the next courses running in Cardiff, London and Birmingham in June, please email:








Another happy customer!

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Here at DP Medical we’re always really pleased to receive positive feedback from our customers. Jo Sunner, from the Pulse practice in Lincolnshire and Avicenna Clinic in Cambridgeshire, recently bought his very own Somron microscope from us. Jo tells us more about his experience.


We’ve found with previous purchases that a seemingly good deal on a piece of equipment is no deal at all if it frequently breaks down or doesn’t serve long term operational needs. While price was important in deciding what to buy, our greater focus remained on quality and value. We have learned through costly experiences!

Prior to buying our Somron microscope from DP Medical, we did look around carefully for suppliers of microscopes. Initially the Internet gave us access to a wide range of specialised equipment companies. We attended a few trade shows where we got some hands-on time with equipment and also contacted industry associations for more information so not to let price alone guide us in our supplier decision. We considered post-sales service, a supplier’s reputation, and the time, money and resources required to train employees on the new equipment. We wanted to avoid the productivity drop that occurs when employees take too much time to adapt to new technology and the processes involved.


This purchase was for brand new equipment and it had new features so we had to assume that employees would face a learning curve. DP Medical were very helpful in this regard providing training, as we needed it and it’s been a great success so far.

Our opinion is that we now achieve better results in less time and the feedback has proved that it’s a better experience for our patients.




New Ear Care courses launched

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In our latest guest blog, Dr. Mohammed Al-khateeb, a Consultant Audiologist who specialises in audio-vestibular sciences, talks to us about the new aural microsuction training course and how DP Medical aural equipment is involved in delivering the training.


I am an audiology clinical lead working for a leading independent audio-vestibular provider, where we specialise in delivering audio-vestibular diagnostics and rehabilitations. I oversee training audiologists, ratifying policies, clinical services set up, audiology quality assurance and writing Standard Operating Procedures.


DP Medical has professionally supported us by arranging their ENT operating microscopes with LCD screens to deliver appropriate aural microsuction training.  They provided exceptional technical and professional support to our training program and offer special packages for trainees who complete our training course and ready to set up their own aural microsuction clinics and they are also excellent at providing long term and on-going support. 


Our ambition has always been to disseminate our knowledge to other clinicians and as such, we have created the UK’s first fully accredited Ear Care and Microsuction Course under our new training branch – Ear Care Academy.


Our course is delivered on real patients and offers closely supervised hands-on experience over an intensive two days training at Charing Cross Hospital.  DP Medical kindly provide ENT microscopes for our course to enable trainees to experience the equipment they might use in their own practices.  We feel their equipment provides an excellent combination of quality, functionality and value for money and it’s been great to build a successful relationship with them.


Please visit our website to find out more.

Partnership with Ear Care Lab grows

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In our latest guest blog, Alex Fragoyannis, a GP in Ealing who specialises in ENT, tells us more about a dedicated service he has set up and how DP Medical is involved.


I am a GP partner in Corfton Road Surgery in Ealing and have had a specialist interest in ENT Medicine since before qualifying as a GP in 2006.  



I have informally been performing ear microsuction for several years but two years ago I decided to set up a dedicated ear microsuction service – Ear Care Lab. This was in order to fulfil a growing demand for microsuction from patients not registered with our practice.  Another reason for setting up this dedicated service was to help reduce onward hospital referrals for microsuction to already over-pressured ENT departments.


DP Medical supported us by visiting our clinic and explaining the requirements of a full microsuction setup from consumables (tubing, suction probes), to suction devices and ENT microscopes.  They provided exceptionally good package prices for these items and we use all their equipment including the excellent SOMRON ENT microscope on a daily basis.

Our ambition has always been to disseminate our knowledge to other clinicians and as such, we have created the UK’s first fully accredited Ear Care and Microsuction Course under our new training branch – Ear Care Academy.


Our course is delivered on real patients and offers closely supervised hands-on experience over an intensive two days training at Charing Cross Hospital. DP Medical kindly provide ENT microscopes and suction equipment for our course and enable delegates to experience the equipment they might use in their own practices.


We feel their equipment provides an excellent combination of quality, functionality and value for money and it’s been great to build a really successful relationship with them.


Heading up North for vital voice conference!

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In our latest blog, DP Medical’s Northern England & Scotland area manager of the medical division, Rob Hampson looks forward to the Newcastle Voice Conference.


The 14th Newcastle Voice Conference will take place at the Royal Victoria Infirmary from 13-14 November 2018, and is an event we are very proud to be able to sponsor.


The conference is specially designed for professionals such as speech and language therapists (SLT) and laryngologists covering areas such as disorders associated with the voice and upper airways. This year the main theme of the conference is ‘The Extended Scope of the Voice Practitioner’.


Topics will include the use of endoscopy in an SLT outpatient setting, office based surgical treatment of vocal cord palsy, laryngeal nerve re-innervation, management of chronic cough and inducible laryngeal obstruction, voice therapy post-phonosurgery, voice treatment options post laryngeal cancer, tele-therapy and paediatric voice therapy.


The 2018 conference’s international keynote speaker will be Dr Anne Vertigan from New South Wales, Australia, who says her dream is to find a cure for chronic cough or even to stop it occurring in the first place.


This is a wonderful and wide-reaching event which we are delighted to be at the forefront of and we are very excited to be there showcasing our entire range of Xion Video endoscopy equipment, specifically designed for ENT/FEES and Stroboscopy Clinics.


These will include two EndoCompact systems, an EndoPortable system, an EndoStrobe system and an Endostrobe HD system.


We are really looking forward to meeting as many people as possible and showcasing our involvement in this great event and how our products can help.


To find out more about the DP Medical Systems ENT range, please visit:





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