Principal Speech & Language Therapist, Birmingham Heartlands Hospital.
In over 20 years of clinical practice I have used an array of nasendoscopy equipment and consider the Xion brand to be the best. The superb images and video editing provided by the Xion EndoStrobe are a must for anyone running a Voice Clinic. I have used Xion kit for over 9 years now and would not consider buying anything else. DP Medical who supply and support Xion equipment are extremely helpful; they provide a professional, efficient and friendly service.
Epsom Medical Equipment Fund.
From beginning to end everything went smoothly. All staff were brilliant, including arranging delivery, keeping me informed as to what was happening by email and soon training. Erica was most helpful in helping me place the order.
East Dorset Audiology Service.
1) Thank you for making this transaction really easy, hassle free and giving us a wrinkle free journey from ordering to delivery.
2) This goes for the loupes and the microscope we ordered
3) The support and customer service has been great
4) The fact you have emailed after the sale to make sure all is OK, is much appreciated and evidences good practice. (Over 28 years, I get sick and tired of all sales, no service)
5) Crucially, everything works so well and we are having nothing but a huge increase in the service we offer our patients.
6) On stilts, THANK YOU.
North Chelmsford Health Centre
“During the last 8 years I acquired two microscopes from DP Medical for my Ear Microsuction clinics in Primary Care.
Nigel Bridgewater gave me excellent advice and helped me to choose the best options for my clinics each time. Both microscopes are very high quality and are still in perfect working order. Nigel has also supported me with a high quality microscope, teaching binoculars and a camera during the Hands-On Ear Microsuction Course which we organised in Chelmsford for nurses, audiologists and doctors this week. I highly recommend Nigel and his colleagues at DP Medical!”
Many thanks again, Nigel!!
ENT Clinic, Royal Hamphire County Hospital
I have dealt with DP for a number of years and had very good communication and service.
Specialist Speech and Language Therapist- British Voice Association
“Dear Nigel, On behalf of the BVA another huge ‘thank you’ to DP Medical for coming and supporting Voice Clinics Forum again this year. DP Medical has always been such a staunch supporter and sponsor of our BVA meetings and we really appreciate it. It was such a pleasure for me to see you again, even if briefly, as I was running about quite a lot on the day. We would also like to thank your colleagues who helped you. It is quite a long day with an early start for all of you, especially with handling all the equipment to and fro.
I know Mel Mehta did most of the liaising with you this year and she was so disappointed not to have been able to be there to greet you herself. Hopefully we will all be meeting again at other conferences through the year and here’s hoping you will be able to come and join us again at Voice Clinics Forum 2015. We will keep you posted! Thank you again so much, All best wishes, Sara
Finance & Premises Manager Roundwood Surgery
ENT Outpatients, Sheffield Teaching Hospitals
The Department of Otolaryngology
“As retiring Head of Intercollegiate Specialty Examinations, I would like to thank DP Medical Systems Ltd for its invaluable support provided in supplying equipment for the Intercollegiate Specialty Examination in Otolaryngology (Specialty FRCS) of the four Surgical Royal Colleges of the UK and Ireland. The equipment supplied by you for the operative surgery section of the examination has been consistently of the highest quality and has provided candidates (consultants of the future) with the best opportunity to demonstrate their skills. On a personal basis, I would also like to thank both Nigel and Frances Bridgewater for the exceptional, service, professional working relationship and team spirit which they have provided over the past 14 years to the Intercollegiate Specialty Boards and to me. I know that your continued support of the highest examination any surgeon can take in the UK and Ireland will be valued by my successor, as much as it has been valued by me. Wishing you continued success for the future.
Consultant ENT Surgeon, Walsgrave Hospital, Coventry
Consultant ENT Surgeon, Glan Clwyd Hospital
ENT Nurse Practitioner/Sister, Manchester Royal Infirmary
S.A.R.C. Manager, Cardiff Royal Infirmary
“The service we have received from DP medicals was excellent, from the initial enquiry we were offered a trial which allowed us to make an informed choice as to whether the equipment would meet our requirements. Once the order had been placed we were kept informed regarding the progress and when we would take delivery. Everything went very smoothly with all services working together to provide a problem free installation. Regular support phone calls and group training sessions for staff from the Sales manager ensured that we were supported in the transition and to date we are very pleased with the ease of use of the equipment and the quality of the images. Thank you for your service.”
Good friendly support, always someone there on the end of the phone. Steve is polite and happy and the staff here want to adopt him! Always pleased to do business with DP Medical.
IT Manager, National Maternity Hospital
“The people who support MediScan, however, are some of the most approachable, knowledgeable and helpful I’ve ever worked with, which is why I’m so pleased this has been sorted out.”
Associate Professor and Consultant in Obstetrics & Gynaecology, Coombe Women’s Hospital, Tallaght Hospital and Royal College of Surgeons in Ireland
I have no financial interest or relationship with Mediscan”.
Colposcopy Nurse, Ealing Hospital
The Harley Street Centre for Endodontics
As a user of Global microscopes and customer of DP medical for over 20 years, I can honestly say that the new 6 step A series is the best microscope I have ever worked with. Superb optics, lightweight, very manoeuvrable and beautiful to look at it has added another dimension to my Endodontic practice. I really like the multi focal objective lens which has made a huge impact on ergonomics. The A series must be the best dental operating microscope on the market.
Barts and the London School of Medicine and Dentistry .
The sales manager really took the time to help me even though he knew I was a student. He knew alot about what we would be interested in/worried about. Every person I’ve dealt with have been amazing. Thank you all for the lovely experience.
I purchased loupes nearly 10 years ago and I was provided with fantastic customer support for them 10 years later. I cannot thank DP medical enough.
Longborough Dental Practicel.
Prompt, efficient and courteous. 5* customer service.
Aziz Momin, MBBS, MRCS England, MD, FRCS(C-Th),
Cardiothoracic Surgeon, St Georges Hospital.
I purchased Surgitel prismatic loupes approximately 3 years ago as they met all my requirements for Cardiothoracic Surgery. They provide excellent edge to edge clarity, wide field, large depth of focus, the 3.5 magnification is ideal for my work and the flip up design assists in maintaining excellent posture with the consequent reduction of strain which can result from poor posture. The combination with the LED is perfect for my work.
The UK distributor DP Medical Systems Ltd. Have provided excellent support and customer service.
I would strongly recommend Surgitel and DP Medical.
Ewa Piskor, Hygienist/Therapist, BA.
I bought SurgiTel loupes with overhead light over 2 years ago and I have been very happy with the purchase. The loupes are very comfortable, lightweight, modern looking and provide a deep field of vision. They also keep my back pain free and the overhead light helps working without the nurse (in my case). For me the light improves the vision by 50%!!
The after sales service has been outstanding. As it was my first set of loupes I was not sure that I requested the right working length and I contacted DP Medical to ask about it. Douglas Pitman very promptly visited my practice and helped me with my concern. Anytime I had any enquiries Douglas has been extremely helpful and pleasant.
I would recommend DP Medical Systems and SurgiTel products without hesitation.
Elena de Rothschild, Hygienist/Therapist, BA.
Dawood and Tanner Specialist Dental Practice, Wimpole Street, London.
I first came across DP medical at the dental show where I went to search for a good pair of loupes. I have investigated every single stand and tried them all. I have realised that those from DP medical ticked my every single box. I liked them for being light weight and well fitting, amazing look and good value for money.
I have been using them ever since and did not regret my choice for a second – both loupes and the light.
The customer service has always been exceptional and the team very helpful indeed.
I would not hesitate recommending these loupes and have done so to a few of my friends who are just as delighted as myself.
Thank you so much for your visit today.
I am so impressed with these loupes. They are brilliant.
I am a hygienist working in practice in Crowborough and I’ve been searching for a long time to find some loupes that fit comfortably, are lightweight and work perfectly. They do everything I hoped for. They are so easy to use. I would recommend these loupes to anyone.
Thank you so much for all your help and attention, Yours, Jill Craig.
Mark Ward BDS, DPDS
General Dental Practitioner, Cornwall
I first met Doug Pitman in 1998 in the Eastman Dental Institute when I was participating in the Endodontic MSC Programme. He is an aboslute gentleman with great integrity. These qualities are reflected in the team he has buildaround him and the way he runs his business. I have enjoyed efficient, prompt help and service from all at DP Medical and in particular from Berty their Irish representative”.
Practice Limited to Endodontics, Limerick & Dublin
The microscopes are Global 6-step, wall mounted. These allow me to practice more ergonomically. Light transmitted through the lens allows for shadowless vision and the 6 steps gives a great range of magnification.”
Devon Park Dental, Galway
Urology Registrar, Cork
Calan Dental Practice, Co Kilkenny
Senior Lecturer/Consultant in the Division Restorative Dentistry and Periodontology, Dublin Dental University Hospital.
I would now find it difficult to practice day to day dental procedures without the use of magnification and I found the Surgitel loupes comfortable and versatile.
Finally, the after sales services has been second to none. I would have few reservations in buying Surgitel loupes in the future”.
New Cross, Co Wexford
Dental Therapist, Spring Grove Clinic, Glasgow (2010 award winning Private Practice of the Year)
Marple Dental Practice, Sale
Weir & McClafferty Dental Care, Gourock (winners of the GBee’s Knees Award 2011)
Limited to Endodontics
In this world of global organisations there is often an indifference to the small customer. As an Endodontist it is refreshing to know that I can avail of the best of Global products but have the personalised service of a small specialist company like D. P. Medical. The recent inclusion of other specialist endodontic products like Surgitel loupes and Kodak Carestream digital radiography are most welcome and confirms the company’s commitment to the discipline. Grateful thanks to Douglas Pitman and his team for their valued support. I have no reservations in recommending D P Medical as a professional provider”.
David English Dental Practice
Natural Smiles Dental Care
I was delighted to meet you at “The Root to Success” meeting at the Royal College of Physicians. I am sorry you weren’t able to sell me a pair of loupes. It’s your company’s fault that they make such excellent loupes. I bought a pair of loupes and light from your company nearly 8 years ago and am still wearing them. I had been advised elsewhere then, that it was best, when one first starts to wear loupes, to wear them for an hour or so and take them off, in case I get dizzy. I was pleasantly surprised that, from day 1, I put on your loupes and wore them from 9 am to 1 pm and then 2 pm to 5 pm without a break and did not have any negative side effects. I wish I had bought them earlier on in my career. So I was very glad to be able to thank you personally for the very excellent product. Whenever I am asked about loupes, I have no hesitation to recommend dp medical.
Once again, many thanks.
Dr. Chris Tavares
Natural Smiles Dental Care”.
The Harley Street Centre for Endodontics
Cheshire Smile Clinic
My treatment by DP Medical especially after sale was very accommodating.I assume their complaints department is small and comparatively idle”.
Slievemoredental, Co Dublin
Surgeons of almost every speciality have improved their vision with better illumination and magnification. The smaller the working space the greater the advantage. Dentistry is more fun seeing more accurately and the extra light is well worth the candle! Graduation – loupes – microscope with coaxial light and now even more light on the subject by changing from the fibre optics to “liquid”.
See more – better optics – do more accurate dentistry – more power – more fun!”.
Dental Practice, 79 Harley Street, London
I have always had an interest in endodontics, and as such, over the years I have invested in various pieces of equipment to enhance the delivery and quality of treatment. The arrival of the operating microscope to my practice opened up a whole new dimension towards maximising the provision of care given to my patients, not just in endodontics, but also in diagnostic and general operative dentistry.
As a self confessed techno-phobe I was somewhat apprehensive about my ability to fully utilise the dental microscope’s flexible functionality. My concerns were allayed by the wonderful support professionally delivered by the whole team at DP Medical. Initially, before I had made any commitment to purchase, I was given a microscope, free-gratis, to use in my practice for several weeks. At this stage I was given a lengthy tutorial on how to use it and on its uses. It did not take long for me to realise just how invaluable and efficacious the operating dental microscope would be to me, to my patients, to my practice and to my career.
The smallest of details around all the options relating to the purchase of my microscope were explained and discussed by the team at DP Medical (including maximising the position of the wall mount, my desire for any optional extras for my microscope, my choice of method of payment for my purchase…). The Global operating microscope system is designed so that additional functionality can be purchased and added on at a later date allowing the operator to custom build and develop it to suit his/her needs.
The global dental operating microscope continues to stimulate and inspire me in my day to day work in general dental practice. My practice has changed considerably since I have started to use the microscope. For one, my posture has changed and I can enjoy my dentistry without back-ache! I feel that with this high level of magnification and illumination my patients are certainly getting a better level of care.. My patients are endlessly impressed by the presence of the microscope and get a sense of the level of detail that is achieved during their treatment through its use. They can get a better understanding of their treatment through viewing the detailed photographs/video footage which can easily be attained using this Global system.
I am continually grateful to the whole team at DP Medical for their ongoing support and level of after-sales care. They remain truly committed to their customers ensuring that their needs are met and that the microscope is utilised to its maximum potential within each surgery setting.
It is a rare thing in this financially-driven, commercial world to see sincere humanitarianism. I was very moved by Sam, Doug and the team at DP Medical when on learning that I had an illness which would see me off work for 12 months, they, unprompted, asked if they could assist me by cancelling my repayment schedule. They collected my then idle microscope with the understanding (without any obligation) that I might consider placing my business with them again upon my return to good health and to my work in practice. I was truly humbled by their sincere kindness and genuine care and will remain forever grateful of their thoughtfulness. It goes without saying that of course I had DP Medical supply my new microscope!
Thank you DP Medical.”
Specialist Endodontist, Portsmouth
The Harley Street Centre for Endodontics
Specialist Endodontists, Great Missenden
I bought it primarily to improve posture and relieve back pain. I anticipated a lengthy learning curve but was happily surprised that I adapted to using it much more quickly than I thought. I am still learning how to position the patient optimally so that i maintain the best posture and I feel this will still take some time yet. In the short term the learning period did involve my back getting stiffer in certain areas.
However I am delighted with the new world the microscope has offered me, and the relief from pain was great and immediate. unexpectedly I soon learned the advantages of microscopic dentistry, never having liked loupes very much. I rely heavily on the microscope now for its magnification, use it for every aspect of dentistry from the examination to extractions. I even now feel I have not completed an exam thoroughly if I have not viewed the tissues under magnification, such is the view they offer.
I have been delighted to complete crown preps with greater accuracy, eg getting a far better finish on difficult surfaces, whilst not having to twist and turn around the patient to achieve it. Certain procedures particularly stand out in my mind – I am treating more root caries cavities but far more easily, I found a very narrow canal in a lower incisor in an elderly lady recently with minimal access preparation , i have used the microscope to assess a broken root during an extraction, seeing it much more clearly.
Routinely, caries excavation is more accurate, quicker and easier, obviously access and instrumentation of root canals is so much easier, preparing post spaces etc. I also notice that carving and shaping fillings under magnification is better.
In short I now believe that a microscope should be a standard piece of kit for every dentist as they leave dental school, the prevalance of back problems in dentistry is too great, and the amount of money one can spend on physio, coupled with loss of earnings soon makes a microscope seem worthwhile. Did I want to buy a microscope-no, am I glad – yes , very much so.
The microscope now comes with LED lights which are great.
The service from DP medical systems was very efficient and the after service was excellent and they did every thing they could to make sure that I was comfortable and using the microscope correctly”.
Clinical Director, Cranmore
Lead Paediatrician Child Protection, Seymour House
NHS Tayside child protection service have been dealing with DP Medical for many years. We have recently upgraded our equipment and Rob Hampson provided us with excellent communication and service. Any queries or technical problems are always addressed promptly to minimise any disruption to our service. We value the aftercare we recieve. We look forward to working with them in the future.
Central Clinic, Children’s Centre
Sarc Manager, Middlesborough PCT
Clinical Lead, SafePlace, Merseyside
The experience of working with the images on the hard drive and learning how to label and compare them (in Advenced Mode) will prove useful in training our new FME’s and making better use of the material stored on our computer”.
The Harbour Centre (Sexual Assault Referral Centre ) Manager, Vulnerable People Directorate, Protective Services Command
Neurosciences Technician, Newcastle General Hospital