Owen and DP medical have been responsive to all pre and post sales enquiries. We have had an excellent service from the team. The kit is of high standard and the consultants are delighted. Owen has been on site several times to support training and this has enabled a seamless transition from the old to the new kit.
He was also flexible in the quoting process, as we questioned the cost and spec of the monitor, for which Owen suggested a more suitable alternative.
Woodend Hospital, Aberdeen
On behalf of the ENT Outpatient Department at Woodend Hospital in Aberdeen we would like to extend our sincere appreciation to you and your team following the successful installation of Entermed Futurent consoles and supporting equipment in our clinic.
From the initial demonstration to the purchase and installation you have been a pleasure to work with. Not only is the equipment aesthetically impressive, but its functionality, image quality and ease of use make it a real asset to our department. The installation caused minimal disruption and feedback from our Consultants has been very positive allowing them to offer a better patient experience.
The use of the new equipment was a learning curve for all staff but you provided training to suit our needs and your after sales support was excellent, addressing any queries promptly.
Once again Rob, thank you for your expertise and enthusiasm in helping us complete this project – you have been a pleasure to work with.
Forbury Clinic, Reading, Berkshire.
We have worked with DP Medical for the last 3 years. We have purchased flexible naso-endoscopes and transnasal oesophagoscopes amongst other medical kit. These are all of extremely high quality and at reasonable prices. However, what really stands out for DP Medical is their customer service. Owen is very reliable, always able to answer questions in a timely manner and solve any issues that arise. We would highly recommend them as a company to do business with.
Head of Speech and Language Therapy, NHS Frimley Health Foundation Trust
Our Trust has had a very positive experience with DP Medical from the initial demonstration of their Endoportable FEES system through to support after purchase. We chose the Endoportable because we wanted a small system for operation in confined bedside spaces. The equipment is well designed and intuitive to use and image quality is excellent. DP medical have been highly responsive and professional throughout and have provided excellent after sales support to get us up and running, from training days for our team to link meetings with our own IT department.
Our team have recently purchased FEES equipment from DP Medical. The whole process was seamless from start to finish. It was due to the professionalism of Steven Connors, where no task was too much, that was particularly exceptional. The equipment itself is perfect for our service: it is sleek, quick to use, easy to clean and maintain. It has already helped in raising our service’s profile through its use around the hospital. We would highly recommend DP medical in the purchase of equipment; in doing so you will receive a knowledgeable, diligent and professional service.
New Forest Central Medical Group
The SOMRON Microscope is excellent and reliable and I have always had a good friendly and efficient service from everyone at DP Medical.
Principal Speech & Language Therapist, Birmingham Heartlands Hospital.
In over 20 years of clinical practice I have used an array of nasendoscopy equipment and consider the Xion brand to be the best. The superb images and video editing provided by the Xion EndoStrobe are a must for anyone running a Voice Clinic. I have used Xion kit for over 9 years now and would not consider buying anything else. DP Medical who supply and support Xion equipment are extremely helpful; they provide a professional, efficient and friendly service.
Epsom Medical Equipment Fund.
From beginning to end everything went smoothly. All staff were brilliant, including arranging delivery, keeping me informed as to what was happening by email and soon training. Erica was most helpful in helping me place the order.
East Dorset Audiology Service.
1) Thank you for making this transaction really easy, hassle free and giving us a wrinkle free journey from ordering to delivery.
2) This goes for the loupes and the microscope we ordered
3) The support and customer service has been great
4) The fact you have emailed after the sale to make sure all is OK, is much appreciated and evidences good practice. (Over 28 years, I get sick and tired of all sales, no service)
5) Crucially, everything works so well and we are having nothing but a huge increase in the service we offer our patients.
6) On stilts, THANK YOU.
North Chelmsford Health Centre
“During the last 8 years I acquired two microscopes from DP Medical for my Ear Microsuction clinics in Primary Care.
Nigel Bridgewater gave me excellent advice and helped me to choose the best options for my clinics each time. Both microscopes are very high quality and are still in perfect working order. Nigel has also supported me with a high quality microscope, teaching binoculars and a camera during the Hands-On Ear Microsuction Course which we organised in Chelmsford for nurses, audiologists and doctors this week. I highly recommend Nigel and his colleagues at DP Medical!”
Many thanks again, Nigel!!
ENT Clinic, Royal Hamphire County Hospital
I have dealt with DP for a number of years and had very good communication and service.
Specialist Speech and Language Therapist- British Voice Association
“Dear Nigel, On behalf of the BVA another huge ‘thank you’ to DP Medical for coming and supporting Voice Clinics Forum again this year. DP Medical has always been such a staunch supporter and sponsor of our BVA meetings and we really appreciate it. It was such a pleasure for me to see you again, even if briefly, as I was running about quite a lot on the day. We would also like to thank your colleagues who helped you. It is quite a long day with an early start for all of you, especially with handling all the equipment to and fro.
I know Mel Mehta did most of the liaising with you this year and she was so disappointed not to have been able to be there to greet you herself. Hopefully we will all be meeting again at other conferences through the year and here’s hoping you will be able to come and join us again at Voice Clinics Forum 2015. We will keep you posted! Thank you again so much, All best wishes, Sara
Finance & Premises Manager Roundwood Surgery
ENT Outpatients, Sheffield Teaching Hospitals
The Department of Otolaryngology
“As retiring Head of Intercollegiate Specialty Examinations, I would like to thank DP Medical Systems Ltd for its invaluable support provided in supplying equipment for the Intercollegiate Specialty Examination in Otolaryngology (Specialty FRCS) of the four Surgical Royal Colleges of the UK and Ireland. The equipment supplied by you for the operative surgery section of the examination has been consistently of the highest quality and has provided candidates (consultants of the future) with the best opportunity to demonstrate their skills. On a personal basis, I would also like to thank both Nigel and Frances Bridgewater for the exceptional, service, professional working relationship and team spirit which they have provided over the past 14 years to the Intercollegiate Specialty Boards and to me. I know that your continued support of the highest examination any surgeon can take in the UK and Ireland will be valued by my successor, as much as it has been valued by me. Wishing you continued success for the future.
Consultant ENT Surgeon, Walsgrave Hospital, Coventry
Consultant ENT Surgeon, Glan Clwyd Hospital
ENT Nurse Practitioner/Sister, Manchester Royal Infirmary
S.A.R.C. Manager, Cardiff Royal Infirmary
“The service we have received from DP medicals was excellent, from the initial enquiry we were offered a trial which allowed us to make an informed choice as to whether the equipment would meet our requirements. Once the order had been placed we were kept informed regarding the progress and when we would take delivery. Everything went very smoothly with all services working together to provide a problem free installation. Regular support phone calls and group training sessions for staff from the Sales manager ensured that we were supported in the transition and to date we are very pleased with the ease of use of the equipment and the quality of the images. Thank you for your service.”
Good friendly support, always someone there on the end of the phone. Steve is polite and happy and the staff here want to adopt him! Always pleased to do business with DP Medical.
IT Manager, National Maternity Hospital
“The people who support MediScan, however, are some of the most approachable, knowledgeable and helpful I’ve ever worked with, which is why I’m so pleased this has been sorted out.”
Associate Professor and Consultant in Obstetrics & Gynaecology, Coombe Women’s Hospital, Tallaght Hospital and Royal College of Surgeons in Ireland
I have no financial interest or relationship with Mediscan”.
Colposcopy Nurse, Ealing Hospital
The Harley Street Centre for Endodontics
As a user of Global microscopes and customer of DP medical for over 20 years, I can honestly say that the new 6 step A series is the best microscope I have ever worked with. Superb optics, lightweight, very manoeuvrable and beautiful to look at it has added another dimension to my Endodontic practice. I really like the multi focal objective lens which has made a huge impact on ergonomics. The A series must be the best dental operating microscope on the market.
Barts and the London School of Medicine and Dentistry .
The sales manager really took the time to help me even though he knew I was a student. He knew alot about what we would be interested in/worried about. Every person I’ve dealt with have been amazing. Thank you all for the lovely experience.
Longborough Dental Practicel.
Prompt, efficient and courteous. 5* customer service.
I first met Doug Pitman in 1998 in the Eastman Dental Institute when I was participating in the Endodontic MSC Programme. He is an aboslute gentleman with great integrity. These qualities are reflected in the team he has buildaround him and the way he runs his business. I have enjoyed efficient, prompt help and service from all at DP Medical and in particular from Berty their Irish representative”.
Practice Limited to Endodontics, Limerick & Dublin
The microscopes are Global 6-step, wall mounted. These allow me to practice more ergonomically. Light transmitted through the lens allows for shadowless vision and the 6 steps gives a great range of magnification.”
David English Dental Practice
The Harley Street Centre for Endodontics
Cheshire Smile Clinic
Slievemoredental, Co Dublin
Surgeons of almost every speciality have improved their vision with better illumination and magnification. The smaller the working space the greater the advantage. Dentistry is more fun seeing more accurately and the extra light is well worth the candle! Graduation – loupes – microscope with coaxial light and now even more light on the subject by changing from the fibre optics to “liquid”.
See more – better optics – do more accurate dentistry – more power – more fun!”.
Dental Practice, 79 Harley Street, London
I have always had an interest in endodontics, and as such, over the years I have invested in various pieces of equipment to enhance the delivery and quality of treatment. The arrival of the operating microscope to my practice opened up a whole new dimension towards maximising the provision of care given to my patients, not just in endodontics, but also in diagnostic and general operative dentistry.
As a self confessed techno-phobe I was somewhat apprehensive about my ability to fully utilise the dental microscope’s flexible functionality. My concerns were allayed by the wonderful support professionally delivered by the whole team at DP Medical. Initially, before I had made any commitment to purchase, I was given a microscope, free-gratis, to use in my practice for several weeks. At this stage I was given a lengthy tutorial on how to use it and on its uses. It did not take long for me to realise just how invaluable and efficacious the operating dental microscope would be to me, to my patients, to my practice and to my career.
The smallest of details around all the options relating to the purchase of my microscope were explained and discussed by the team at DP Medical (including maximising the position of the wall mount, my desire for any optional extras for my microscope, my choice of method of payment for my purchase…). The Global operating microscope system is designed so that additional functionality can be purchased and added on at a later date allowing the operator to custom build and develop it to suit his/her needs.
The global dental operating microscope continues to stimulate and inspire me in my day to day work in general dental practice. My practice has changed considerably since I have started to use the microscope. For one, my posture has changed and I can enjoy my dentistry without back-ache! I feel that with this high level of magnification and illumination my patients are certainly getting a better level of care.. My patients are endlessly impressed by the presence of the microscope and get a sense of the level of detail that is achieved during their treatment through its use. They can get a better understanding of their treatment through viewing the detailed photographs/video footage which can easily be attained using this Global system.
I am continually grateful to the whole team at DP Medical for their ongoing support and level of after-sales care. They remain truly committed to their customers ensuring that their needs are met and that the microscope is utilised to its maximum potential within each surgery setting.
It is a rare thing in this financially-driven, commercial world to see sincere humanitarianism. I was very moved by Sam, Doug and the team at DP Medical when on learning that I had an illness which would see me off work for 12 months, they, unprompted, asked if they could assist me by cancelling my repayment schedule. They collected my then idle microscope with the understanding (without any obligation) that I might consider placing my business with them again upon my return to good health and to my work in practice. I was truly humbled by their sincere kindness and genuine care and will remain forever grateful of their thoughtfulness. It goes without saying that of course I had DP Medical supply my new microscope!
Thank you DP Medical.”
Specialist Endodontist, Portsmouth
The Harley Street Centre for Endodontics
Specialist Endodontists, Great Missenden
I bought it primarily to improve posture and relieve back pain. I anticipated a lengthy learning curve but was happily surprised that I adapted to using it much more quickly than I thought. I am still learning how to position the patient optimally so that i maintain the best posture and I feel this will still take some time yet. In the short term the learning period did involve my back getting stiffer in certain areas.
However I am delighted with the new world the microscope has offered me, and the relief from pain was great and immediate. unexpectedly I soon learned the advantages of microscopic dentistry, never having liked loupes very much. I rely heavily on the microscope now for its magnification, use it for every aspect of dentistry from the examination to extractions. I even now feel I have not completed an exam thoroughly if I have not viewed the tissues under magnification, such is the view they offer.
I have been delighted to complete crown preps with greater accuracy, eg getting a far better finish on difficult surfaces, whilst not having to twist and turn around the patient to achieve it. Certain procedures particularly stand out in my mind – I am treating more root caries cavities but far more easily, I found a very narrow canal in a lower incisor in an elderly lady recently with minimal access preparation , i have used the microscope to assess a broken root during an extraction, seeing it much more clearly.
Routinely, caries excavation is more accurate, quicker and easier, obviously access and instrumentation of root canals is so much easier, preparing post spaces etc. I also notice that carving and shaping fillings under magnification is better.
In short I now believe that a microscope should be a standard piece of kit for every dentist as they leave dental school, the prevalance of back problems in dentistry is too great, and the amount of money one can spend on physio, coupled with loss of earnings soon makes a microscope seem worthwhile. Did I want to buy a microscope-no, am I glad – yes , very much so.
The microscope now comes with LED lights which are great.
The service from DP medical systems was very efficient and the after service was excellent and they did every thing they could to make sure that I was comfortable and using the microscope correctly”.
Clinical Director, Cranmore
Senior Health and Justice Associate, NHS England South Region
A number of colposcopes were purchased for SARCs and paediatric departments in the South West. DP Medical were helpful, informative and flexible and have offered ongoing customer support to ensure that the colposcopes were delivered, installed and maintained effectively.
Lead Paediatrician Child Protection, Seymour House
NHS Tayside child protection service have been dealing with DP Medical for many years. We have recently upgraded our equipment and Rob Hampson provided us with excellent communication and service. Any queries or technical problems are always addressed promptly to minimise any disruption to our service. We value the aftercare we recieve. We look forward to working with them in the future.
Central Clinic, Children’s Centre
Sarc Manager, Middlesborough PCT
Clinical Lead, SafePlace, Merseyside
The experience of working with the images on the hard drive and learning how to label and compare them (in Advenced Mode) will prove useful in training our new FME’s and making better use of the material stored on our computer”.
The Harbour Centre (Sexual Assault Referral Centre ) Manager, Vulnerable People Directorate, Protective Services Command
Neurosciences Technician, Newcastle General Hospital