Meet the Team: Erica Hughes

Where are you from and how long have you worked for DP Medical?

I was born and raised in Zimbabwe in Africa to British parents. I have worked for DP Medical for seven years.

What does a typical day in your role at DP Medical involve?

My day revolves around supporting Area Managers with quotes, processing their orders and queries. I also take customer phone calls for orders and give advice on equipment usage.

I am part of a cross-functional team and liaise with our external suppliers to place stock orders. I have a good understanding of most areas of the business and help with logistics and multiple administration tasks which includes using our accounts package and Salesforce.

I also handle the company HR duties, with some Health & Safety tasks.

What’s your favourite part of the job?

It’s hard to pinpoint as I enjoy most areas of my job, particularly receiving capital equipment orders. I also enjoy using Salesforce and Excel with my weekly and monthly reporting of sales figures.

I must mention that the people here make my job all the more enjoyable. I work with a really great bunch of people.

What makes DP Medical stand out from the crowd?

DP Medical has a great team, dedicated to providing excellent customer service. All our employees go above and beyond to respond to the needs of our customers.

We also have extremely high-spec equipment which enhances the ability of consultants to provide a gold standard service and diagnosis, which is gratifying.

When you’re not at work, what do you get up to in your spare time?

I am an outdoor person. I love gardening and long walks in the country. I also love all animals, wild and domestic, and have an Australian Cattle Dog who needs lots of exercise, so I am in parks most weekends.

I socialise with friends and given half a chance will be at music venues where there is dancing and music. It’s TV dramas and thrillers if I am at home.

And finally, tell us something not everyone knows about you…

As a child growing up in Africa, I spent most weekends playing with orphaned lion cubs being reared by a friend of my mother.

I also hosted foreign correspondent John Simpson and his team in Zimbabwe, keeping them in a “safe house” whilst they covered political unrest in the country.