Meet the Team: Erica Hughes

Our latest in the Meet the Team series sees us meet Erica Hughes, Office Manager/Hospital Sales Coordinator at DP Medical. Erica tells us about everything from customer service to playing with lions.

Where are you from and how long have you worked for DP Medical?

I was born and raised in Zimbabwe in Africa to British parents. I have worked for DP Medical for seven years.

What does a typical day in your role at DP Medical involve?

My day revolves around supporting Area Managers with quotes, processing their orders and queries. I also take customer phone calls for orders and give advice on equipment usage.

I am part of a cross-functional team and liaise with our external suppliers to place stock orders. I have a good understanding of most areas of the business and help with logistics and multiple administration tasks which includes using our accounts package and Salesforce.

I also handle the company HR duties, with some Health & Safety tasks.

What’s your favourite part of the job?

It’s hard to pinpoint as I enjoy most areas of my job, particularly receiving capital equipment orders. I also enjoy using Salesforce and Excel with my weekly and monthly reporting of sales figures.

I must mention that the people here make my job all the more enjoyable. I work with a really great bunch of people.

What makes DP Medical stand out from the crowd?

DP Medical has a great team, dedicated to providing excellent customer service. All our employees go above and beyond to respond to the needs of our customers.

We also have extremely high-spec equipment which enhances the ability of consultants to provide a gold standard service and diagnosis, which is gratifying.

When you’re not at work, what do you get up to in your spare time?

I am an outdoor person. I love gardening and long walks in the country. I also love all animals, wild and domestic, and have an Australian Cattle Dog who needs lots of exercise, so I am in parks most weekends.

I socialise with friends and given half a chance will be at music venues where there is dancing and music. It’s TV dramas and thrillers if I am at home.

And finally, tell us something not everyone knows about you…

As a child growing up in Africa, I spent most weekends playing with orphaned lion cubs being reared by a friend of my mother.

I also hosted foreign correspondent John Simpson and his team in Zimbabwe, keeping them in a “safe house” whilst they covered political unrest in the country.